{"id":59085,"date":"2025-08-11T03:45:12","date_gmt":"2025-08-11T03:45:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/59085\/"},"modified":"2025-08-11T03:45:12","modified_gmt":"2025-08-11T03:45:12","slug":"commonwealth-bank-tightens-anti-scam-technology-with-ai-tool-and-new-layer-of-in-app-security","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/59085\/","title":{"rendered":"Commonwealth Bank tightens anti-scam technology with AI tool and new layer of in-app security"},"content":{"rendered":"

A\ufeffustralia’s biggest bank has introduced an artificial intelligence (AI) scam detection tool and a fresh in-app security feature it hopes will combat the rise of bank fraud.<\/p>\n

Commonwealth Bank<\/a> has been capitalising on the AI boom, which it says has become a key frontier in scam protection after also pushing the technology in its customer service division.<\/p>\n

The banking giant has now released a generative AI scam checker, an Australian-first tool that will let customers test out suspicious text messages in the Truyu app.<\/p>\n

\"CommonwealthCommonwealth Bank has been capitalising on the AI boom. (Supplied)<\/p>\n

Truyu is a Commbank-backed app which alerts users when their name, date of birth and driver’s licence or passport details are being used online at 60 per cent of Australian vendors.<\/p>\n

Customers can then confirm via the app whether it’s a legitimate or fraudulent use of these credentials.\u202f<\/p>\n

Now, Commbank customers can grab a screenshot of a suspicious-looking text, upload it into the app, and check if it is a scam or not using the Scam Checker tool.<\/p>\n

Truyu\ufeff managing director Melanie Hayden told 9news.com.au<\/a> that AI and human intervention need to work in tandem to effectively stop scammers in their tracks.<\/p>\n

“It’s important to stress that AI doesn’t replace human judgement. Scam protection is most effective when AI tools support people in making informed decisions,” she said.<\/p>\n

\"CommonwealthThe Truyu app uses generative AI to identify a scam text. (Supplied)<\/p>\n

“Scam Checker is designed to help customers pause and assess a message before acting \u2013 empowering them with insights, not replacing their role in staying safe.”<\/p>\n

General manager for group fraud James Roberts said the b\ufeffank knows AI is not a “silver bullet” and is investing in people power to make it a true force for fighting scammers.<\/p>\n

“Human oversight, responsible design, and customer awareness are all important for making AI work well and be reliable,” he said.<\/p>\n

Truyu, which\ufeff was created with CBA’s venture scaling arm x15ventures, has helped thousands of people by alerting them in near real-time when their identity is used at major merchants.<\/p>\n

It also knows when a person’s private data is exposed in a data breach.<\/p>\n

\"CommonwealthA new layer of anti-scam defence has been added to the Commonwealth Bank app. (Supplied)<\/p>\n

The bank has also launched a new security layer in its app which will ask customers to verify card transactions in real-time.<\/p>\n

It will allow users to verify the transaction before it is authorised within the app without the need for a one-time passcode.\ufeff<\/p>\n

Roberts said this aims to stop scammers from impersonating legitimate businesses with fake texts.<\/p>\n

Instead of sending an authorisation code via text, CBA customers will need to have access to their banking app to approve transactions.<\/p>\n

“We’re now asking those customers who use the CommBank app to verify some online card transactions directly in the app instead of sending them a code,” Roberts said.<\/p>\n

“\ufeffWe are able to give clearer guidance and warnings in the app than in a text message.<\/p>\n

“The goal is to create a safer banking experience by combining the best of human insight and machine intelligence.”<\/p>\n

The in-app verification is slated to be available within the Commbank app later this month.\ufeff<\/p>\n

Commbank said it has invested $900 million\ufeff in the past financial year to fight against fraud, scams, financial crime and cyberthreats.<\/p>\n","protected":false},"excerpt":{"rendered":"A\ufeffustralia’s biggest bank has introduced an artificial intelligence (AI) scam detection tool and a fresh in-app security feature…\n","protected":false},"author":2,"featured_media":59086,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":{"0":"post-59085","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-au","12":"tag-australia","13":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/59085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=59085"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/59085\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/59086"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=59085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=59085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=59085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}