{"id":636469,"date":"2026-04-28T15:21:23","date_gmt":"2026-04-28T15:21:23","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/636469\/"},"modified":"2026-04-28T15:21:23","modified_gmt":"2026-04-28T15:21:23","slug":"millions-of-aussie-credit-card-holders-and-lendees-unaware-theyre-owed-junk-insurance-refunds-as-complaints-surge","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/636469\/","title":{"rendered":"Millions of Aussie credit card holders and lendees unaware they\u2019re owed junk\u2011insurance refunds as complaints surge"},"content":{"rendered":"<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Australians are unknowingly sitting on thousands of dollars worth of junk insurance refunds and have been urged to check if they\u2019re eligible as complaints about the \u201crip-off\u201d have surged.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Following a banking royal commission finding in 2019, financial institutions were ordered to set aside $10 billion to refund people who had purchased junk insurance for their credit cards or loans.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Junk insurance refers to coverage that is either unnecessary or worthless.<\/p>\n<p class=\"css-178igh4-StyledParagraph e1s06mna1\">Know the news with the 7NEWS app: <a class=\"css-h2mhmv-StyledContextualLink e1s06mna0\" href=\"https:\/\/7news.com.au\/app?utm_source=7NEWS&amp;utm_medium=contextual-link-app&amp;utm_campaign=7news-app\" target=\"_blank\" rel=\"nofollow noopener\">Download today Arrow<\/a><\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Australians are being squeezed by what advocates describe as a cost\u2011of\u2011living \u201ctriple whammy\u201d \u2014 higher interest rates, soaring fuel prices and everyday essentials climbing sharply \u2014 yet many are unaware they may be entitled to refunds for junk insurance sold alongside loans and credit cards.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">New data from the Australian Financial Complaints Authority (AFCA) has revealed complaints about junk insurance have exploded more than 1400 per cent since 2021 with 7880 complaints received in the last financial year alone.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/04\/afe4c8a7eb2df9aa200f2c08dfa69c094bc65d67-16x9-x0y75w800h450.jpg\" alt=\"Australians are owed millions in junk insurance refunds\" class=\"css-16r7l45-StyledImage en5ut4d0\" loading=\"lazy\" height=\"450\" width=\"800\"\/>Australians are owed millions in junk insurance refunds Credit: AAP<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">According to Claimo, a company that assists Australians with junk insurance refunds, an <a class=\"css-1lg16vp-StyledTextLink ezegcyi0\" data-link-type=\"article-inline\" target=\"_blank\" rel=\"noopener nofollow\" href=\"https:\/\/claimo.com.au\/\">estimated 4.7 million Australians were sold junk insurance<\/a> since 2010, but only a fraction have come forward.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">The company continues to process refunds weekly, with some payouts reaching tens of thousands \u2014 and in rare cases, hundreds of thousands.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Consumers can also pursue refunds themselves for free by reviewing old loan contracts and statements for terms such as \u201ccredit card insurance\u201d, \u201cconsumer credit insurance\u201d or \u201cloan protection\u201d.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/04\/c333404d80ac651e8055b17f362b0b86ef693103-16x9-x0y75w800h450.jpg\" alt=\"Millions worth of refunds are available to Australians\" class=\"css-16r7l45-StyledImage en5ut4d0\" loading=\"lazy\" height=\"450\" width=\"800\"\/>Millions worth of refunds are available to Australians Credit: AAPRefunds helping Australians<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Victorian customer Agis Vlahos recovered $3,932 after Claimo uncovered CCI attached to a personal loan he took out years earlier.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">\u201cWith the cost of living so high, it was reassuring to recover money that shouldn\u2019t have been taken in the first place,\u201d Vlahos said.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">He believes many Australians still have no idea they may be entitled to money back.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Claimo director Nathan Mortlock said many people are shocked to learn they were paying for insurance they never needed \u2014 or were ineligible to claim \u2014 and that refunds can provide meaningful relief as living costs rise.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">The company says checking eligibility is quick and carries no upfront cost.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">Australians who have held any loan or credit product in the past 16 years \u2014 including car loans, mortgages, credit cards and personal loans \u2014 are being urged to review whether junk insurance was added without their knowledge.<\/p>\n<p class=\"css-1n6q21n-StyledParagraph e4e0a020\">With billions still unclaimed, advocates warn that failing to check could mean missing out on money that was never meant to be charged in the first place.<\/p>\n<p><a class=\"css-6fiqrm-StyledLinkWrapper e1y7kr221\" href=\"https:\/\/7news.com.au\/news\/teen-charged-with-killing-florida-stepsister-on-cruise-ship-pleads-not-guilty-c-22181603\" rel=\"nofollow noopener\" target=\"_blank\"><\/p>\n<p>Teen charged with killing stepsister on cruise ship enters plea<\/p>\n<p class=\"css-xp0jgm-StyledTimeToRead e1y7kr223\">2 min read<\/p>\n<p><\/a><a class=\"css-6fiqrm-StyledLinkWrapper e1y7kr221\" href=\"https:\/\/7news.com.au\/sunrise\/health-minister-mark-butler-defends-sweeping-ndis-reforms-warns-very-serious-organised-crime-has-infiltrated-scheme-c-22179951\" rel=\"nofollow noopener\" target=\"_blank\"><\/p>\n<p>\u2018Very serious organised crime\u2019 rife in the NDIS as crackdown defended<\/p>\n<p class=\"css-xp0jgm-StyledTimeToRead e1y7kr223\">2 min read<\/p>\n<p><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Australians are unknowingly sitting on thousands of dollars worth of junk insurance refunds and have been urged to&hellip;\n","protected":false},"author":2,"featured_media":636470,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[64,63,8878,99,8036,1625,187,44,184,3863],"class_list":["post-636469","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-au","tag-australia","tag-banking","tag-business","tag-consumer-protection","tag-lifestyle","tag-money","tag-news","tag-personal-finance","tag-sponsored-content"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/636469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=636469"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/636469\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/636470"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=636469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=636469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=636469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}