{"id":709858,"date":"2026-06-02T06:50:09","date_gmt":"2026-06-02T06:50:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/709858\/"},"modified":"2026-06-02T06:50:09","modified_gmt":"2026-06-02T06:50:09","slug":"telstra-ai-strategy-to-capture-human-to-human-interaction","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/709858\/","title":{"rendered":"Telstra AI strategy to capture human-to-human interaction"},"content":{"rendered":"<p>Telstra chief executive Vicki Brady says the next big shift in how businesses approach artificial intelligence will be to capture and use human-to-human interaction rather than simply process enormous amounts of data.<\/p>\n<p>The country\u2019s largest telecommunications provider has been working to overhaul its business to ride the AI boom, and is now using automated process for everything from answering customer questions to turning modems off and on again remotely to fix connection problems.<\/p>\n<p>Loading&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"Telstra chief executive Vicki Brady says the next big shift in how businesses approach artificial intelligence will be&hellip;\n","protected":false},"author":2,"featured_media":709859,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":["post-709858","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-au","tag-australia","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/709858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=709858"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/709858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/709859"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=709858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=709858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=709858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}