{"id":717566,"date":"2026-06-05T20:00:20","date_gmt":"2026-06-05T20:00:20","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/717566\/"},"modified":"2026-06-05T20:00:20","modified_gmt":"2026-06-05T20:00:20","slug":"woolworths-backflips-on-shopping-basket-change-after-shopper-backlash","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/717566\/","title":{"rendered":"Woolworths backflips on shopping basket change after shopper backlash"},"content":{"rendered":"

Woolworths<\/a> has confirmed it is ditching its single-handle shopping baskets<\/a> following customer complaints.<\/p>\n

Instead, the supermarket giant is rolling out a new, improved twin-handle design made from recycled materials.<\/p>\n

In 2023, several customers complained online that the single-handle design made it harder to carry groceries in.<\/p>\n

A Yahoo Australia poll of more than 4,500 people found a staggering 76 per cent wanted the old designs back.<\/p>\n

RELATED:<\/p>\n

A Woolworths spokesperson told Yahoo Lifestyle the decision was made after listening to shopper feedback.<\/p>\n

“We are constantly looking at ways to provide a better experience in-store for our customers,” the spokesperson said on Friday.<\/p>\n

“In response to customer feedback, we are currently rolling out a new shopping basket with an enhanced ergonomic, twin-handle design.<\/p>\n

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Customers in selected locations across Australia, including Goolwa in South Australia and Runaway Bay in Queensland, have already spotted the new baskets in store.<\/p>\n

(Woolworths Facebook)<\/p>\n

“The new baskets have been designed with customer comfort and sustainability in mind \u2014 with each of the new baskets made from recycled materials, including at least 18 milk bottles.<\/p>\n

“It is expected these new baskets will be made available in all Woolworths stores by September.”<\/p>\n

Customers in selected locations across Australia, including Goolwa in South Australia and Runaway Bay in Queensland, have already spotted the new baskets in store.<\/p>\n

\"The<\/p>\n

The old Woolworths baskets were widely criticised.<\/p>\n

(TikTok)Single-handled baskets cop criticism from shoppers<\/p>\n

The single-handle baskets were introduced across stores in 2023, yet the design was slammed by shoppers.<\/p>\n

At the time, one customer from Parramatta in Sydney’s<\/a> west complained that she was struggling to balance her groceries inside it because of its single handle.<\/p>\n

“It’s extremely difficult to hold, particularly as a shorter person. The weight distribution is completely off once the basket becomes more than half full,” the woman named Loz told Yahoo News.<\/p>\n

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