indicated at a Red Hat Ansible event in March last year<\/a> that both event-driven Ansible (EDA) and AIOps were priority areas, after laying the foundations through an implementation of Ansible Automation Platform or AAP.<\/p>\nA year on, service owner of patterns automation Sean Dudding said the bank had succeeded in building out some EDA and AIOps use cases, raising CPU and memory alerts as one such area of focus.<\/p>\n
\u201cThe key here is you have to place the automation between observability and incident management. We placed AAP between our observability tooling and ServiceNow,\u201d Dudding said.<\/p>\n
\u201cWe built some event filtering into ServiceNow, so events come from the observability tool \u2026 we then send that event via EDA and then Ansible does what it does in the background.<\/p>\n
\u201cWe\u2019ve also built in a way that we can query AI via a number of models that we\u2019ve distributed on our OpenShift AI platform to also interact with that workflow which Ansible\u2019s doing.\u201d<\/p>\n
Using the example of CPU and memory alerts, Dudding said that the EDA and AIOps-augmented workflow meant that the alerts could be actioned \u201cstraight away\u201d.<\/p>\n
\u201cPreviously, you\u2019d raise a ticket, [and] somebody would look at it half an hour or an hour later, [when] it\u2019s probably resolved itself already,\u201d he said.<\/p>\n
\u201cSo [the alert] comes from observability, it goes to EDA, we run a workflow we\u2019d already written a number of years ago which does a very comprehensive health check on the endpoint, gathering data like what processes are using the CPU, what\u2019s causing the memory load, look at the storage, and also go look in the event log, see what\u2019s happening there.<\/p>\n
\u201cWe take all that information within seconds of the alert coming in and we generate this comprehensive artifact and we attach it to the ServiceNow ticket.\u00a0<\/p>\n
\u201cWhat we\u2019ve done recently is we\u2019ve now taken that health check and we send it to our AI platform – not for it to make a decision but for it to provide advice on the data we\u2019ve just given it – and we now also attach that AI artifact to the ticket, and we send it on to the current process of L1\/L2 support.\u201d<\/p>\n
The artifacts not only have a point-in-time utility, but also are being collectively analysed after the fact.<\/p>\n
\u201cWhere we\u2019re finding additional benefit is these artifacts, because they\u2019re taken at a point in time and they\u2019re all consistent, they give us some data that we can analyse later down the line and see which services are causing the biggest problem, [or if] there\u2019s anything else we can automate,\u201d Dudding said.<\/p>\n
\u201c[We can] analyse [it] afterwards and get further benefit from automation.\u201d<\/p>\n
Dudding urged caution generally in the embrace of AI in infrastructure domains.<\/p>\n
\u201cWith AI and AIops, be suspicious, be cautious,\u201d he said.<\/p>\n
\u201cEach of the LLMs out there has [its]own personality. Get to know how it\u2019s going to respond, avoid hallucination, and then once you\u2019re happy then go for it.\u201d<\/p>\n
It was also revealed during the presentation that Westpac has \u201ctested\u201d Lightspeed, a coding assistant in Ansible that aims to help deliver automations.<\/p>\n
Asked whether AI tools generally could lower barriers in terms of allowing less development-proficient users to craft automations, Dudding was doubtful.<\/p>\n
\u201cDo I think it allows anyone to write automation? No,\u201d he said.<\/p>\n
\u201cIt does enable people with little coding experience to deliver small pieces of well-defined automation, but you have to make sure you have the right guidelines and framework in place to allow them to do that.\u201d<\/p>\n
Dudding said that coding assistants were more useful in making skilled developers \u201cmore efficient with their time and being able to deliver more, rather than lowering barriers to entry.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Westpac is progressing its adoption of event-driven automation and AIOps in the IT infrastructure space, using it to…\n","protected":false},"author":2,"featured_media":613572,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":["post-763448","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-au","tag-australia","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/763448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=763448"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/763448\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/613572"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=763448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=763448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=763448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Westpac](\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/06\/1782553234_985_ImageResizer.ashx.jpeg\")
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