Insurer IAG is using generative artificial intelligence to assess whether a property requires urgent repairs following a hazard or incident.<\/p>\n
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\n Willem Paling, second right, at Google Cloud Summit, Sydney
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Executive manager of analytics and AI Willem Paling told a Google Cloud Summit that the company is running a generative AI model across property claims to determine whether a \u201cmake safe\u201d repair is needed.<\/p>\n
Paling said the system has already saved IAG \u201chundreds of thousands of dollars\u201d in contractor fees previously spent on property assessments, while also streamlining the process for claimants.<\/p>\n
\u201cEvery customer says they need a make safe, and they don’t actually know if they need it or not,\u201d Paling told the audience in Sydney.<\/p>\n
\u201cSo we have to call them to understand if they actually need it, or we have to send someone out to the property.<\/p>\n
“Today, we don’t ask them anymore. We just use AI; we have a model that runs on every property claim and tells us if they need a make safe or not.\u201d<\/p>\n
According to Paling, the model, developed on Google Cloud Platform, has so far delivered greater operational precision and more accurate outcomes than previous methods.<\/p>\n
\u201cThere’s a clear financial benefit in that we’re not doing unnecessary work, and it’s better for our customers,\u201d he said.<\/p>\n
\u201cWe don’t miss any [make safe issues] when they’re needed and we don’t send tradies out and cause our customers to take half a day off work when they don\u2019t need to.\u201d<\/p>\n
Paling said this is one of a number of genAI models IAG is running on GCP that are aimed at \u201cdelivering faster, more consistent outcomes\u201d for its customers.<\/p>\n
The insurer currently relies on advanced analytics using Vertex AI and machine learning on BigQuery.<\/p>\n
One notable use case, shared at Google Cloud Summit 2024<\/a>, involves detecting whether photos submitted with insurance claims are authentic, AI-generated, or sourced from the internet.<\/p>\n