![\"Woman](\"https:\/\/twistedsifter.com\/wp-content\/plugins\/lazy-load-0.7\/images\/1x1.trans.gif\" "\\"Hotel")
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Canva\/Reddit<\/p>\n
Some people really need a reality check in life and that shows!<\/p>\n
This employee shares how some hotel guests made things miserable for them.<\/p>\n
Check out the full story.<\/a><\/p>\n We all know that when we\u2019re working we\u2019re expected to be nice to the guests and attentive to their needs. And, unless they\u2019ve taken the situation to a place where we have to change our demeanor, we need to be respectful.<\/p>\n After all, even I understand that just because I might be having a bad day (or night in my case as I\u2019m an auditor) doesn\u2019t mean I\u2019m allowed to treat the guest badly.<\/p>\n This is where it gets interesting\u2026<\/p>\n But that\u2019s when I\u2019m actually working. And for some reason, there were some guests who forgot that.<\/p>\n You see a guest left a survey recently where they said that a co-worker of mine was rude to them. And not just in a \u201cthey didn\u2019t give me what I wanted so I\u2019m gonna call them rude\u201d kind of way.<\/p>\n I mean my co-worker told them off somewhat kind of way. Because you see, my co-worker did tell them off, because they approached my co-worker while she was off the clock, and off property, while on her day off.<\/p>\n This is the second time my GM read about a situation like this in a survey. The first time involved me.<\/p>\n You see last year we had a major sporting event happening in the stadium next door and the hotel\u2019s parking lot was being used for its fan zone.<\/p>\n UH OH\u2026<\/p>\n Because of that, the guests and employees were parking in a parking garage about three blocks away from the hotel that the hotel\u2019s management company rented spaces in during the event\u2019s duration.<\/p>\n We\u2019d then have an employee, or one of the extra security guards assigned to us because of this event, shuttle us all back forth in a golf cart. It wasn\u2019t ideal but it was only for like four days.<\/p>\n However, near the end of this event, I knew the traffic was going to be especially bad by the time I came in, both in vehicle and foot traffic and I\u2019d never be able to get in on time.<\/p>\n So I treated this like I do when concerts happen. I came in really early. In this case, like two hours early.<\/p>\n He could already tell something was wrong\u2026<\/p>\n Now since I parked in the garage, it\u2019s dark and it\u2019s cool, so I figured I\u2019d just take a nap in the car for two hours until my shift starts at eleven.<\/p>\n About 45 minutes into that nap I\u2019m getting woken up by someone knocking on my windshield. It\u2019s a guest. He\u2019s leaving to go somewhere, saw that I was sleeping and decided to wake me because he realized he forgot to tell the desk something about his room in his way out.<\/p>\n I think it was a maintenance issue.<\/p>\n He\u2019s woken me up just to tell me if I can call the hotel at that exact moment and relay the message. I tell him that I will do no such thing. If he wants the desk informed at that exact moment, he can get on his own phone and call the desk himself.<\/p>\n That\u2019s INSANE!<\/p>\n The look of bewilderment on his face was almost priceless.<\/p>\n He then asks why he should have to, when he knows I work for the hotel and, in his exact words, \u201cYou\u2019re here sitting and not working.\u201d<\/p>\n I tell him that he needs to get away from me and my car before I do something he doesn\u2019t like because as I remind him, I am currently off the clock, and off hotel property. I have no obligation to him right now.<\/p>\n And then I went back to sleep. The guest clearly reported this, in person and in a survey. But my GM told him the same thing he had to tell the guest who complained about my co-worker recently.<\/p>\n While he apologizes if the guest is upset because they feel they were treated badly, unfortunately, there\u2019s nothing he can do because the incidents took place off hotel property and while the employee was not working.<\/p>\n It never got better!<\/p>\n And the hotel cannot control the employees actions when they\u2019re not working, especially when the guest initiated the contact.<\/p>\n Neither guest was happy with this answer because in their entitled mind, we apparently are at their beck and can 24 hours a day.<\/p>\n But they just leaned that isn\u2019t true and that there is a difference in the person behind the desk when we\u2019re on and off the clock. And just in case anyone reading is wondering, no, neither my co-worker or myself were punished.<\/p>\n Never Miss a Story<\/p>\n Sign up to get our BEST stories of the week straight to your inbox.<\/p>\n YIKES! That sounds like a long day!<\/p>\n Why do guests not understand simple rules?<\/p>\n Let\u2019s find out how people on Reddit reacted to this one.<\/p>\n That\u2019s right! This user knows what this employee should have done.<\/p>\n This district manager shares their experience with similar people.<\/p>\n This user knows these guests probably have people who work for them.<\/p>\n This user is astonished at these people\u2019s behavior.<\/p>\n This user is reminded of an opposite situation.<\/p>\n Somebody needs to get a goodnight\u2019s rest!<\/p>\n \t\t\t\t\t
Sarrah Murtaza | Contributing Writer, Life & Drama<\/p>\n Sarrah Murtaza is a contributing writer for TwistedSifter specializing in human interest stories, internet culture, and interpersonal drama. With nearly six years of experience in digital publishing, she excels at identifying compelling, community-driven conversations and elevating them into highly engaging narratives.<\/p>\n Sarrah brings a unique, narrative-focused approach to her journalism. Drawing on her professional background as a screenwriter and director, she has a sharp editorial eye for human conflict and motivation. This allows her to transform everyday online dilemmas and relationship dynamics into well-structured, empathetic stories that resonate deeply with readers.<\/p>\n As a dedicated remote professional, Sarrah uses her location independence to travel the world, bringing a diverse and exploratory perspective to her writing. When she isn’t crafting stories, she can usually be found exploring a new city or working on her latest creative project.<\/p>\n Connect with Sarrah on Instagram<\/a> and read her extended essays on Medium<\/a>.<\/p>\n \t\t\t\t\t<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p>\n
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