{"id":782185,"date":"2026-07-06T07:32:11","date_gmt":"2026-07-06T07:32:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/au\/782185\/"},"modified":"2026-07-06T07:32:11","modified_gmt":"2026-07-06T07:32:11","slug":"qantas-class-action-settlement-over-one-million-customers-contacted-over-105-million-flight-settlement","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/au\/782185\/","title":{"rendered":"Qantas class action settlement: Over one million customers contacted over $105 million flight settlement"},"content":{"rendered":"

More than one million Qantas<\/a> customers are now being notified via text or email that they may be eligible for compensation in a $105 million flight credit class action settlement.<\/a><\/p>\n

The Federal Court of Australia\u00a0has issued notices to impacted customers regarding flights cancelled during the COVID-19 pandemic<\/a> between January 2020 and November 2022.<\/p>\n

\"\"<\/p>\n

A text sent to impacted customers following the Qantas class action settlement.\u00a0Nine<\/p>\n

Those who are entitled to compensation from the airline have until 4pm on October 2, 2026 to register for a portion of payment from the settlement.<\/p>\n

\u201cEven persons who have used their Qantas flight credit or were ultimately refunded for their flight are eligible for a settlement payment if you meet the criteria,\u201d Echo Law said in an email.<\/p>\n

\u201cThis is because the case included allegations that group members ought to have received a refund and not a flight credit, that there were delays in paying refunds and that, where customers used their flight credit, that this was not the same as receiving a refund.\u201d<\/p>\n

Notices began arriving in customer inboxes on June 29 and are expected to be sent to every impacted person by July 10.<\/p>\n

Impacted passengers who register are guaranteed to receive at least $50 each from the settlement, Echo Law said.<\/p>\n

The settlement agreement will be heard in court for approval on October 13.<\/p>\n

Echo Law expects settlement payments will not be made until December 2026 at the earliest and \u201cpotentially not until some months after that time\u201d.<\/p>\n

Qantas settled the Covid credit class action lawsuit in March this year.<\/p>\n

\"SMH:<\/p>\n

The class action settlement was regarding cancelled flights between January 2020 and November 2022.\u00a0Wolter Peeters<\/p>\n

It was alleged that Qantas breached its legal obligations by failing to provide customers with refunds for cancelled flights within a reasonable time and instead issued flight credits.<\/p>\n

The settlement is still subject to approval by the Federal Court of Australia and comes with what Qantas says is \u201cno admission of liability\u201d.<\/p>\n

The airline removed the expiry date on using Covid credits in 2023.<\/p>\n

\u201cIn addition to these payments, customers with unclaimed Covid credits can come forward at any time to claim a refund,\u201d Qantas added in a statement.<\/p>\n

\u201cWe removed the expiry date in 2023, and we encourage customers to claim a refund by contacting us.\u201d<\/p>\n

Qantas also said it had made provisions for a potential payout, which would be reflected in future earnings reports.<\/p>\n","protected":false},"excerpt":{"rendered":"More than one million Qantas customers are now being notified via text or email that they may be…\n","protected":false},"author":2,"featured_media":782186,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[64,63,99],"class_list":["post-782185","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-au","tag-australia","tag-business"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/782185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=782185"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/782185\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/782186"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=782185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=782185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=782185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}