SINGAPORE: Riding-hailing platform Grab has blamed a “system error” for unusually high prices\u00a0wrongly displayed on its app, some of them above S$1,000 (US$778), on Wednesday (Aug 20).<\/p>\n
The glitch was reported by some users around noon.<\/p>\n
Users in both Singapore and Malaysia reported these sky-high fares appearing on Grab’s app and some users\u00a0were affected by the errors, even with\u00a0Grab’s safeguards preventing\u00a0most bookings with incorrect charges from going through<\/p>\n
Affected users of these prices have already had their refunds processed as of 9pm, Grab said in a statement on Wednesday night.<\/p>\n
It was not clear earlier if any payments at that price point were charged to any riders.<\/p>\n
Grab said the system error\u00a0was an unwelcome surprise\u00a0due\u00a0to a misconfigured fee, which it corrected within 20 minutes.<\/p>\n
“We are doing everything to learn from this so it doesn’t happen again,” Grab said.<\/p>\n
In an earlier response to queries from CNA, Grab said its app was functioning as usual after the issue was resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"SINGAPORE: Riding-hailing platform Grab has blamed a “system error” for unusually high prices\u00a0wrongly displayed on its app, some…\n","protected":false},"author":2,"featured_media":82711,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[64,63,11210,203,62515,105,16861],"class_list":["post-82710","post","type-post","status-publish","format-standard","has-post-thumbnail","category-mobile","tag-au","tag-australia","tag-grab","tag-mobile","tag-ride-hailing","tag-technology","tag-transport"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/82710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=82710"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/82710\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/82711"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=82710"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=82710"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=82710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}