revealed in June that it is embedding AI into core transactional \u201cflows\u201d<\/a>. It is now clearer what this looks like in its home lending and consumer finance domains.<\/p>\nChief data, digital and AI officer Andrew McMullan told the AWS Financial Services Symposium in Sydney that AI has become \u201ca core part of how the organization delivers value to our customers\u201d.<\/p>\n
\u201cWe have been partnering with AWS to use [Amazon Bedrock] AgentCore to remove the complexity from some of our lending processes,\u201d McMullan said.<\/p>\n
\u201cWe’ve now got specialist agents working alongside our bankers to make our customers’ lives easier.\u201d<\/p>\n
McMullan said that every week, the bank processed over 32,000 payslips and \u201cmore than 1.5 million transactions\u201d as part of its analysis of income and spending habits when customers make loan or credit applications.<\/p>\n
\u201cFor customers, a payslip is just one document in an application process. For our people, verifying it can be really complex, time-consuming, and full of policy judgements,\u201d McMullan said.<\/p>\n
\u201cNow our specialist agents work together around the banker. They can classify the payslip, they read it, they can extract the data, run the calculations in the back, and verify it against policy before giving our banker the output to review and continue the application with speed, confidence, and trust.\u00a0<\/p>\n
\u201cThis now means our bankers spend less time wrestling with documents and much more time helping our customers move through one of the biggest financial decisions of their lives.\u201d<\/p>\n
McMullan said that payslip analysis is providing similar benefits to the credit card application process, primarily helping to avoid delays.<\/p>\n
\u201cCustomers can sometimes upload the wrong document – maybe the payslip’s a little bit out of date,\u201d McMullan said.<\/p>\n
\u201cHistorically, that would have created a delay, [or] some rework for the banker.\u00a0<\/p>\n
\u201cNow our bankers are working alongside the specialist [AI] agents, and we provide feedback in real time, so customers can correct the issue immediately and continue with confidence.\u00a0<\/p>\n
\u201cFor every customer, every day matters. Avoiding delays matters,\u201d he said.<\/p>\n
McMullan was clear that the agents are \u201crunning in [Westpac\u2019s] production systems, and are not merely prototypes.<\/p>\n
\u201cWe have specialist agents that are extracting the data, applying policy, and validating outcomes alongside our bankers,\u201d he said.<\/p>\n
\u201cOur bankers continue to have oversight and help customers make decisions. For us at Westpac, it’s all about removing friction and complexity from the process, so our customers who are applying for a mortgage or waiting for an approval for lending are getting to an answer more quickly and with greater confidence.\u201d<\/p>\n
The bank showed a slide with five agents running in its lending and credit application processes.<\/p>\n
Within mortgage applications, an \u201caccount scrutiny agent\u201d is used to process manual bank statements and classify transactions and spending, while two additional agents \u201cextract payslip data [to] speed up income assessments\u201d and \u201cverify payslip details against policy and required calculations\u201d.<\/p>\n
The two payslip agents are also used in the processing of credit card applications by consumers.<\/p>\n
McMullan said that the assistance of the AI agents in lending processes produced \u201cmore than 150,000 hours\u201d of time being saved, which could be \u201creinvested\u201d by teams to serve customers better.\u201d<\/p>\n
He added that the bank has reached a stage of maturity in its agentic work with AWS where it has shrunk the time to get an agent in production from an initial six months, to \u201cabout four-to-six weeks\u201d.<\/p>\n
\u201cIn partnership [with AWS], we’re moving at pace,\u201d he said.<\/p>\n
\u201cOur ambition is simple. We want to build agentic operations to support our people [to] serve our customers better.\u00a0<\/p>\n
\u201cAgentic operations are about reducing the distance between intent and outcome. Decisions will now move faster because intelligence is available exactly when it’s needed in the process.\u201d<\/p>\n
Ry Crozier attended the AWS Financial Services Symposium Sydney as a guest of AWS.<\/p>\n","protected":false},"excerpt":{"rendered":"Westpac is using a series of AI agents built on Amazon Bedrock AgentCore to process payslips provided by…\n","protected":false},"author":2,"featured_media":843285,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[256,254,255,64,63,105],"class_list":["post-843284","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-au","tag-australia","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/843284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/comments?post=843284"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/posts\/843284\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media\/843285"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/media?parent=843284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/categories?post=843284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/au\/wp-json\/wp\/v2\/tags?post=843284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Westpac](\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/08\/ImageResizer.ashx.jpeg\")
<\/p>\n