![\"Vocus](\"https:\/\/www.newsbeep.com\/au\/wp-content\/uploads\/2026\/08\/ImageResizer.ashx.png\")
<\/p>\nKey points<\/p>\n
Vocus has appointed Ben Chan as chief AI officer to lead its company-wide AI strategy and centre of excellence operations, while also serving as managing director of consumer.
\nChan joins from Quantium, where he was chief AI officer for about a year and previously chief operating officer, and has also held roles at Sportsbet and Envato.
\nThe appointment follows similar moves at other telcos, with Telstra’s Dayle Stevens, Optus’ Jesse Arundell and NBN Co’s Sonia Boije all holding AI-related responsibilities.<\/p>\n
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\n Ben Chan, Vocus
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\n Vocus
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Vocus has named Ben Chan as its chief AI officer, with a remit to lead the telco’s “company-wide AI strategy” as well as centre of excellence operations.<\/p>\n
Chan comes to Vocus from Quantium, a firm that takes consumer data from the likes of banks and telcos and converts it into intelligence and insights for policy and business decision-making, or to inform activities such as marketing.<\/p>\n
He has been Quantium’s chief AI officer for about a year, and was its chief operating officer before that.<\/p>\n
Chan has previously held executive roles such as chief product and data officer at Sportsbet, and chief operating officer at Envato.<\/p>\n
Vocus confirmed the appointment on its corporate LinkedIn account.<\/a><\/p>\n In addition to being chief AI officer, Chan will also hold the role of managing director of consumer.<\/p>\n Vocus revealed earlier this year<\/a> that\u00a0it ran an \u201cAI developer tool pilot\u201d project with Amazon Q Developer, reporting productivity improvements and faster validation of ideas for new product features among its results.<\/p>\n It has also previously discussed an advanced Vocus assistant called AVA<\/a> that is designed to “answer questions that our team has about Vocus policies, procedures, and best practices, saving valuable time searching various knowledge sources and documents.”<\/p>\n AVA was trained on Vocus’ HR and security policies, its support centre working instructions and on a glossary of terms and definitions.”<\/p>\n The aim, though, was to produce an assistant capable of handling “complex and diverse requests relating to project management, data analysis, and more,” it said at the time.<\/p>\n Vocus’ move to appoint an AI executive mirrors that of other telcos.<\/p>\n In June this year, Telstra elevated Dayle Stevens to a new company-wide AI role<\/a>, having earlier led the telco’s data and AI function.<\/p>\n