Victoria’s health minister has described an Optus outage that yesterday left dozens of callers struggling to get through to emergency services as “incredibly disappointing and unacceptable”.<\/p>\n
“It’s the third time that we’ve have had an outage from either Optus or Telstra in the last 12 months,” Ingrid Stitt said today.<\/p>\n
“So we will be urgently taking up those issues with both the telcos, but also the Commonwealth.”<\/p>\n
Victoria Police has conducted dozens of welfare checks after yesterday’s Optus outage, which led to some customers in Victoria, South Australia, Tasmania and the Northern Territory experiencing intermittent call dropouts from about 1:30pm.<\/p>\n
Triple Zero Victoria’s (TZV) chief operations officer Paul Santamaria said Optus had provided details of around 40 calls that had experienced difficulty connecting to Telstra’s national Triple Zero (000) emergency call operator.<\/p>\n
“Victoria Police Communications Liaison Officers located in TZV communications centres conducted welfare checks with the affected calls,” Mr Santamaria said.<\/p>\n
An Optus spokesperson said it had resolved the issue that affected some customers’ voice calling services for about one hour and 15 minutes yesterday afternoon.<\/p>\n
“Optus identified the issue within minutes through its network monitoring systems and immediately mobilised technical teams to restore services while activating established escalation processes and engaging relevant stakeholders,” a statement from Optus said.<\/p>\n
The spokesperson said 41 calls had been referred to Victoria Police for welfare checks, with the issue resolved about 3pm yesterday.<\/p>\n
Victoria Police said it had completed about 40 checks on impacted callers following the telecommunications outage.<\/p>\n
“There were no adverse outcomes or issues of note,” it said.<\/p>\n
Ms Stitt said it was “clearly unacceptable” to have continued outages that impacted on emergency services.\u00a0<\/p>\n
“People rely on Triple Zero in an emergency and we are absolutely focused on making sure that those responsible for those systems step up to the plate.”<\/p>\n
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