Quest Apartments customers have been advised to check their passports and driver\u2019s licences with authorities after identification numbers were among information compromised in a data breach.<\/p>\n
The warning comes after Quest\u2019s investigation into a data breach, first revealed in August, found additional personal information had been exposed. <\/p>\n
The company initially told affected customers information dating from before June 2025, including names, email addresses and other contact details, had been accessed.<\/p>\n
Know the news with the 7NEWS app: Download today Arrow<\/a><\/p>\n The accommodation provider has now confirmed passport and driver\u2019s licence numbers were among the additional information compromised, alongside credit card numbers, including CVV numbers, and other personal information.<\/p>\n Affected customers were told in a text message forensic analysis had identified further categories of information involved in the incident.<\/p>\n Information relating to 1,991,613 customers was affected in the breach.<\/p>\n Quest said 104,268 records containing a passport and\/or driver\u2019s licence number were affected, although it stressed no scanned copies of the identification documents were compromised.<\/p>\n Emails sent to affected customers initially appeared to advise them to seek replacement documents.<\/p>\n \u201cIf your driver\u2019s licence number was affected, consider contacting your local road authority about obtaining a replacement licence,\u201d the emails, seen by the ABC<\/a>, said.<\/p>\n \u201cIf your passport number was affected, contact the Australian Passport Office (or the relevant issuing authority for non-Australian passports) to discuss whether your passport should be flagged or reissued.\u201d<\/p>\n When contacted by 7NEWS.com.au, the company said its advice had always been for affected customers to check with the relevant issuing authorities as a precaution.<\/p>\n It also pointed customers to advice from the Australian Passport Office stating there is no need to replace passports affected by the breach.<\/p>\n The company said it continued to work with relevant authorities to ensure customers affected by the third-party supplier data breach were kept informed.<\/p>\n Quest operator The Ascott Limited Australasia managing director David Mansfield apologised to affected customers on behalf of the company.<\/p>\n \u201cFor the overwhelming majority of impacted individuals, the information identified at that preliminary stage was limited to a combination of name and contact information,\u201d he said.<\/p>\n \u201cOur forensic data analysis has now enabled us to determine the specific types of personal information affected.\u201d<\/p>\n \u201cI recognise the concern this incident has caused. On behalf of Quest, I sincerely apologise to those who have been affected.\u201d<\/p>\n <\/p>\n Coalition\u2019s bold plan to slash fuel costs for Aussie motorists<\/p>\n 2 min read<\/p>\n