Hardware wallet manufacturer Ledger has said that it is investigating loss of user funds after customers in South East Asia reported issues with devices bought from a reseller.\u00a0<\/p>\n
The Paris-based company on Friday advised customers who\u2019d bought from vendor CryptoBilis within the last 90 days to not set up their devices.\u00a0<\/p>\n
Ledger did not reveal how much money users had lost but one blockchain investigator, Specter, wrote<\/a> on X that he\u2019d traced theft addresses following social media posts and that over $86 million had been lost.\u00a0<\/p>\n BREAKING: Ledger reports loss of funds from users in South East Asia who purchased products from the reseller “CryptoBillis”. <\/p>\n The situation is ongoing and users are urged to review Ledger’s official updates. pic.twitter.com\/0GT3cthQtD<\/a><\/p>\n \u2014 Bitcoin Magazine (@BitcoinMagazine) October 9, 2026<\/a> <\/p>\n The issue comes following a number of data breaches this year in the crypto world and a huge hack of popular Coldcard hardware wallet devices in July.\u00a0<\/p>\n \u201cLedger is investigating reports of loss of funds from users in South East Asia who purchased products from a reseller named CryptoBilis,\u201d Ledger said<\/a> via its support X account.\u00a0<\/p>\n Ledger added that it had asked CryptoBilis to pause all sales and shipments of Ledger devices.<\/p>\n \u201cIf you have set up your Ledger device, consider moving assets to a new Ledger signer (with new seed). We will continue to inform customers of updates as the investigation progresses,\u201d the company said.\u00a0<\/p>\n In a statement to Bitcoin Magazine, Ledger said that based on the information to date, the incident is isolated specifically to this reseller in this specific market.\u00a0<\/p>\n \u201cNo reports were made of products purchased directly from Ledger, and Ledger\u2019s infrastructure, systems and services were not compromised,\u201d the company added.\u00a0<\/p>\n CryptoBilis is a Kuala Lumpur, Malaysia-based hardware wallet vendor, according to its website. The company did not immediately respond to questions from Bitcoin Magazine.\u00a0<\/p>\n The crypto industry is still reeling after hackers in July were able to steal<\/a> close to $120 million in bitcoin from Coldcard users.\u00a0<\/p>\n The products, made by Canadian company Coinkite, had a firmware bug which led to faulty seed generation, allowing hackers to essentially guess investor seedphrases.\u00a0<\/p>\n Galaxy Research said in the months following the attack various attackers were able to exploit the bug independently.\u00a0<\/p>\n In a separate incident, hardware wallet manufacturer Trezor last month reported<\/a> that close to 81,000 customers had their details leaked after its third-party fulfillment partner had data stolen.\u00a0<\/p>\n Criminals have been targeting data this year, with scammers getting hold of customer information via crypto wallet Ledger\u2019s payment processor Global-e to send phishing emails.\u00a0<\/p>\n