You wouldn’t know whether to laugh or cry. It turns out your shiny new purchase is not a Canyon Aeroad CF SL 7, but a Canyo Aeroad CF SL 7. Quick, check your emails and receipts, you didn’t accidentally buy a knock-off from a dodgy website? Nope, it really is a genuine Canyon product with a rather large error:
At least the drive side is all good for pictures. That’s the only side anyone will ever see… right?
This is the bizarre situation a Belgian rider found themselves in recently.
“I was super excited when it arrived, but there was a huge catch… it literally says ‘Canyo’ instead of Canyon. Big factory error,” they explained.
Naturally, they got in touch with Canyon Belgium, the bike brand immediately reassuring the customer they would order a new frame and swap it in September. The customer isn’t entirely satisfied with the situation, they told us they have an event this month and also a big bike tour, so the timing and logistics of the debacle are all a bit of a pain in the rear.
“So far it has not been resolved,” the rider told us. “I can still let them know if I don’t want the swap in the end. I do know it is a unique piece now, but if it gets through QC [quality control] like this, what else did they miss? That’s what caused me to ask for compensation in the first place.
“Not only were they quick to ask of me to bring in the bike, on my time and my inconvenience for the trip, they never said anything about the rest of the quality control. I can do my triathlon and bike tour in September and if any other issues pop up I can still request the swap in October. Would have been nice of the to send some gear my way or give store credit for the hassle and headache (and even some loss in trust), but no luck there.”
We contacted Canyon for a comment but have not heard back.
What would you do? I’d probably just go through the return, but then again I’d also be quite aggrieved if doing so was massively inconvenient and impacted some big riding plans. Some suggested the rider order a Canyon-style decal to fix it himself, but that feels a bit unfair too, fixing the mistake of a brand you’ve paid plenty of money too, even if it is a quick and easy solution. It’s a good story for the cafe in the meantime, at least.
It might make Rapha feel a tiny tiny bit better too, the premium clothing brand having last week recalled certain items from its Rapha Cycling Club x David Carson collection… after a major typo was spotted in the club crest.
No word if the unlucky person in Belgium has ever ridden to the Rapha Cycling Cliub on his Canyo Aeroad.