The move highlights a broader shift among Canadian insurers toward digital claims solutions, as providers look to balance cost pressures with customer expectations for faster, more transparent service. Sun Life, for example, has invested heavily in digital health and benefits platforms, including online claims for group benefits. Manulife has also expanded its digital capabilities, offering mobile claims filing and AI-driven processing to shorten turnaround times. Canada Life has taken similar steps, enhancing self-service tools and online claims functions across its insurance portfolio.
