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Aiming to focus on the patient experience, the Chatham-Kent Health Alliance’s new strategic plan was unveiled Thursday.
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A media launch took place at the Chatham site, with administrators and board representatives in attendance.
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The purpose statement for the 2025-2030 plan is: “Our Focus is You: As your community hospital, we value easy-to-access health care rooted in equity and kindness.”
Adam Topp, president and chief executive, said the plan involved extensive consultation with internal and external groups, including staff, physicians, volunteers, patients, families, community members and partners.
“The idea there was to really get a grassroots input from the organization, in terms of what they wanted their hospital to be,” he said.
“What they wanted the values of the hospital to be. How they saw themselves.”
Strategic objectives include the following:
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Respond with partners to the health-care needs of the communities.Commit to being an exceptional place to work.Be responsible stewards of resources to maximize care.Enrich each person’s experience at every interaction.Deliver safe and high-quality patient care.Support the experience of credentialed health-care professionals.
(Supplied/Chatham-Kent Health Alliance)
“I’m not a big believer is strategic plans that are pages long and sit on a shelf,” Topp said. “It’s also specific enough to be actionable.”
Operational plans will be developed annually to show how the hospital will achieve its objectives. Continuing to work with health-care partners will be key, Topp said.
“We want to enrich each person’s experience at every interaction,” he said. “Coming here and getting good health care is certainly the outcome we want to achieve, but while you’re here, we want your experience … to be a positive one.
“We also want the experience of our staff to be fulfilling.”
Deb Crawford, board chair, said the goal was to have a positive vision that would move the hospital forward during the next five years.
“One of the things we really like about this plan … it’s not a top-down imposed plan,” she said. “It’s a plan that had so much consultation.
“We are a community hospital. And we’re very happy that this plan reflects that.”
For more information on the strategic plan, visit www.ckha.on.ca/strategic-planning-2025-2030
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