The CEO of Metrolinx is apologizing for a week of delays on the busy commuter service following a derailment near Union Station Monday.
The CEO of Metrolinx is apologizing for a week of delays on the busy commuter service following a derailment near Union Station Monday.
“I want to start by offering my apologies to everybody who is a GO rider and I’m one myself,” Metrolinx CEO Michael Lindsay told reporters at a news conference Friday.
“We pride ourselves on providing a better than 90 per cent on-time service with high customer satisfaction to a quarter of a million people each and every day. And I know that the last two weeks have been a very tough time to be a GO rider.”
Lindsay also addressed criticism that the service has done a poor job of communicating with the public, refusing to put anyone on-camera to speak to the problems.
“We’ve been trying to communicate to the best of our ability throughout this entire week and our focus has obviously been first and foremost to repair and to recover from the incident that we had on Monday,” Lindsay said.
He later acknowledged “we could always do better” and promised the service will try to be as transparent as possible.
Regular service is expected to resume on Saturday.