What services are available online
According to SSS, OFWs can continue to file benefit claims, apply for loans, and update their membership records without visiting a physical office through the “My SSS portal.”
Moreover, unemployment benefits remain available to OFWs who have been involuntarily separated from their jobs. However, applications are subject to certification by the Department of Migrant Workers.
How pensioners can verify their identity
In a recent development, the SSS has introduced a facial authentication feature on its website for members completing their annual confirmation of pensioners to improve accessibility and security.
The system has been equipped with a liveness check, allowing its members to verify their identity using a smartphone and removing the need to travel to SSS offices or designated centres. This is particularly significant for OFWs in the Middle East, given the present circumstances.
Additionally, De Claro has bared that the innovation has been created to reduce fraud risks while pension payments continue without interruption.
What it means for OFWs in the Middle East
De Claro has also highlighted that the shift of key processes online provides reassurance to its members navigating uncertain conditions abroad.
“These tools were purpose-built to empower OFWs, allowing transactions ‘whenever, wherever’ even in crisis zones,” stated De Claro.
He added, “We remain committed to supporting our OFWs through innovation and resilience, no matter the circumstances.”
As of December last year, SSS data has shown 1,476,645 covered OFWs, with 540,018 classified as active paying members.
Tricia is a reporter and anchor whose work focuses on people, policy, and the Filipino community at home and abroad. Her reporting spans national affairs, overseas Filipinos, and major developments across the Middle East. She holds a degree in Broadcasting and has contributed to leading media organisations. With experience across television, print, and digital platforms, Tricia continues to develop a clear, credible voice in a rapidly evolving global media landscape.