Mississauga, Ontario—Pandora has opened a new distribution center in Canada as it looks to continue growing its business in the country and reduce its exposure to tariffs from the United States.
The new 10,600-square-foot online distribution facility is located in Mississauga, Ontario.
The space can handle up to 12,500 online orders per day and will be operated by U.S.-based logistics company GXO Logistics, Inc.
Canada is one of Pandora’s fastest-growing markets, said the company, with revenue growing more than 50 percent since 2019.
In Canada, more than 20 percent of Pandora’s sales come from its website, with orders being handled at its U.S. distribution centers.
With this new facility in Canada, the delivery times will be shortened by up to half, arriving in two to four days rather than five to seven. It will also simplify returns, according to Pandora.
The change will also reduce the jewelry giant’s exposure to U.S. tariffs, it added, since the orders for Canadian customers will no longer have to pass through U.S. customs.
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“The new distribution center is an important step forward for Pandora in Canada. It means faster deliveries, more reliable service, and a better overall experience for our Canadian customers,” said Tania Brosseau, Pandora’s vice president, Canada.
“The new center also reflects how we continually optimize our global distribution network to support long-term growth and strengthen our global supply chain.”
The new facility is the first location to adopt Pandora’s new logistics architecture, designed to deliver better stock availability and higher order accuracy.
The “pick-to-light” order system guides employees with pinpoint lights that indicate which items belong in a customer’s order, speeding up the process and reducing the risk of error, said Pandora.
Pandora operates 96 stores in Canada and employs more than 1,400 people.
Its retail network in Canada is served by its central distribution hub in Thailand.