Lily, 14, from Swansea has also benefited from the support given at the hub for about two years.
Lily’s advice for others finding the festive season difficult is not to be ashamed to ask for help.
“Don’t be worried to reach out, it’s brave if you do reach out, asking for help is a big thing,” she said.
Lara Evans works as a psychiatric nurse at the hub and said part of her job meant she “acknowledges and validates” young people who are experiencing difficulties during the Christmas period.
“It is perceived as a happy time and joyful, when in reality, as we all know, that isn’t the case,” she said.
Along with colleagues, she will be reassuring youngsters they are not alone.
“It’s okay not to feel happy, if that’s how they’re feeling, and just ask what type of things they do enjoy, offer distractions and go back to basics where it doesn’t involve money and presents,” she added.
“It’s time with family and friends and making sure they have got a point of contact where if they want to be away from that they’re able to come here and access the support they need.”
She said any young person in need of urgent mental health support should contact 111 option 2, where they can be referred to the hub.