As politicians on the campaign trail promise a new hospital for Surrey, Google reviews of the current one on King George Boulevard are not glowing.

Research by the company SEO Backlinks says Surrey Memorial Hospital, love or hate it, is rated lowest among B.C. hospitals and third-worst in all of Canada.

Stats are based on Google Maps listings for Canadian hospitals and emergency departments on Oct. 5, 2026.

Included in the study were 177 hospitals and health centres with an emergency department and at least 200 Google reviews, 135,074 reviews in all, a news release says.

Surrey Memorial Hospital averages 2.19 stars from 2,052 reviews, and only Brampton Civic Hospital and Lakeridge Health Ajax Pickering Hospital in Ontario score lower in Canada, according to the research.

One reviewer of Surrey Memorial Hospital wrote in September: “The emergency department wait times can be absolutely exhausting.”

Another said that month: “Probably the worst run hospital I’ve ever been to in my life.”

Oliver Weston, SEO Backlinks founder said a hospital’s Google rating is one of the first things people see when they search for the nearest emergency department, so it shapes how they feel before they’ve even walked in.

“Nobody should put off getting help because of a star rating. If it’s an emergency, call 911 or go to the nearest hospital,” Weston says. “But the reviews are worth reading because they show where the pressure is. At the bottom of this list, the complaint that comes up again and again is the wait, people sitting for 10 or 15 hours before they see a doctor. Even some of the angriest reviews go out of their way to say the staff were kind. To me, the scores say more about how stretched these hospitals are than about the people working in them.”

Dedicated children’s hospitals, specialist institutes, urgent care centres and hospitals without an emergency department were not included in the research. Reviews cover each hospital as a whole, not only its emergency department.

Every hospital in British Columbia in the ranking, from lowest to highest rated:

Surrey Memorial Hospital, Surrey, BC: 2.19 (2,052 reviews)
Abbotsford Regional Hospital, Abbotsford, BC: 2.48 (920 reviews)
Burnaby Hospital, Burnaby, BC: 2.57 (1,314 reviews)
Langley Memorial Hospital, Langley, BC: 2.63 (913 reviews)
Eagle Ridge Hospital, Port Moody, BC: 2.77 (911 reviews)
University Hospital of Northern British Columbia, Prince George, BC: 2.85 (211 reviews)
Peace Arch Hospital, White Rock, BC: 2.89 (653 reviews)
Richmond Hospital, Richmond, BC: 2.90 (730 reviews)
Ridge Meadows Hospital, Maple Ridge, BC: 2.94 (636 reviews)
Royal Inland Hospital, Kamloops, BC: 2.96 (476 reviews)
Delta Hospital, Delta, BC: 3.01 (372 reviews)
Royal Columbian Hospital, New Westminster, BC: 3.09 (1,279 reviews)
Victoria General Hospital, Victoria, BC: 3.14 (527 reviews)
Nanaimo Regional General Hospital, Nanaimo, BC: 3.16 (476 reviews)
Chilliwack General Hospital, Chilliwack, BC: 3.19 (413 reviews)
Penticton Regional Hospital, Penticton, BC: 3.22 (267 reviews)
Royal Jubilee Hospital, Victoria, BC: 3.31 (559 reviews)
Kelowna General Hospital, Kelowna, BC: 3.31 (675 reviews)
Lions Gate Hospital, North Vancouver, BC: 3.32 (679 reviews)
Vancouver General Hospital, Vancouver, BC: 3.37 (1,007 reviews)
North Island Hospital Comox Valley, Courtenay, BC: 3.45 (233 reviews)
Vernon Jubilee Hospital, Vernon, BC: 3.62 (343 reviews)
St. Paul’s Hospital, Vancouver, BC: 3.74 (1,004 reviews)

The 10 worst-rated hospitals with an emergency department in Canada:

Brampton Civic Hospital, Brampton, ON: 2.06 (2,903 reviews)
Lakeridge Health Ajax Pickering Hospital, Ajax, ON: 2.15 (1,636 reviews)
Surrey Memorial Hospital, Surrey, BC: 2.19 (2,052 reviews)
Tillsonburg District Memorial Hospital, Tillsonburg, ON: 2.23 (229 reviews)
QEII Halifax Infirmary, Halifax, NS: 2.32 (484 reviews)
Lakeridge Health Oshawa, Oshawa, ON: 2.34 (1,476 reviews)
Windsor Regional Hospital Metropolitan Campus, Windsor, ON: 2.35 (759 reviews)
Gatineau Hospital, Gatineau, QC: 2.37 (523 reviews)
Hull Hospital, Gatineau, QC: 2.40 (592 reviews)
Cape Breton Regional Hospital, Sydney, NS: 2.41 (218 reviews)

The 10 best-rated hospitals with an emergency department in Canada:

Mount Sinai Hospital, Toronto, ON: 3.78 (1,143 reviews)
St. Paul’s Hospital, Vancouver, BC: 3.74 (1,004 reviews)
Hôtel-Dieu de Lévis, Lévis, QC: 3.71 (321 reviews)
Campbellford Memorial Hospital, Campbellford, ON: 3.63 (219 reviews)
Vernon Jubilee Hospital, Vernon, BC: 3.62 (343 reviews)
Hôtel-Dieu d’Arthabaska, Victoriaville, QC: 3.62 (294 reviews)
Hôpital de l’Enfant-Jésus, Quebec City, QC: 3.61 (441 reviews)
Toronto General Hospital, Toronto, ON: 3.55 (1,191 reviews)
Hawkesbury and District General Hospital, Hawkesbury, ON: 3.53 (607 reviews)
Hôpital Brome-Missisquoi-Perkins, Cowansville, QC: 3.51 (259 reviews)

Source: SEO Backlinks