{"id":11039,"date":"2025-07-20T18:13:08","date_gmt":"2025-07-20T18:13:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/11039\/"},"modified":"2025-07-20T18:13:08","modified_gmt":"2025-07-20T18:13:08","slug":"ai-scribes-in-use-at-manitoba-doctors-offices-winnipeg-free-press","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/11039\/","title":{"rendered":"AI \u2018scribes\u2019 in use at Manitoba doctors\u2019 offices \u2013 Winnipeg Free Press"},"content":{"rendered":"<p>Manitoba doctors have started using artificial intelligence-powered note-takers to tune in to appointments and transcribe in real time.<\/p>\n<p>\u201cIt allows me to be more present with the patient and get more of the patient\u2019s issues dealt with in a smaller amount of time,\u201d said Dr. Nichelle Desilets, a family physician in Neepawa.<\/p>\n<p>An \u201cAI scribe\u201d made both a noticeable dent in her workload and streamlined her workflow on Friday.<\/p>\n<p>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/3423587_web1_doctor-ai-180725.jpg\" data-pswp- data-pswp-width=\"1600\" data-pswp-height=\"1256\"><br \/>\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/3423587_web1_doctor-ai-180725.jpg\" alt=\"\"\/><br \/>\n\t\t\t\t\t\t\t\t\t<\/a><\/p>\n<p>The president of Doctors Manitoba said the new technology allowed her to start more appointments on time and treat several walk-ins because she didn\u2019t need to do extensive documentation after every visit.<\/p>\n<p>Canada Health Infoway has recruited 400 local primary-care providers to pilot its AI Scribe Program, an initiative involving 10,000 physicians and nurses across the country.<\/p>\n<p>The mandate of the federal government-funded organization is to integrate new technologies into hospitals and other health-care settings to improve productivity and patient outcomes.<\/p>\n<p>Desilets is among those who\u2019ve signed up for a one-year licence for Empathia AI \u2014 marketed as \u201ca mindful charting assistant \u2014 via Infoway.<\/p>\n<p>She has also experimented with Heidi AI and another similar tool that is built into her clinic\u2019s electronic medical record system.<\/p>\n<p>Infoway launched a new initiative last month after a review of AI tools to ensure it was only endorsing programs that are aligned with Manitoba\u2019s Personal Health Information Act and counterpart legislation from coast to coast.<\/p>\n<p>Spokesman Abhi Kalra said the goal is to use \u201cambient technology\u201d to reduce administrative burden in a field where there is a lot of tedious manual labour.<\/p>\n<p>\u201cThere is a tremendous amount of productivity to be tapped, safely using AI tools, but it has to be done in a thoughtful manner,\u201d the executive vice-president of connected care said.<\/p>\n<p>AI scribes are creating high-quality, structured summaries of patient visits, he said, noting they are not yet being used to assist with diagnosis or treatment decisions, although that is likely on the horizon.<\/p>\n<p>Doctors Manitoba\u2019s 2025 workforce survey found only six per cent of members were actively using an AI scribe as of February.<\/p>\n<p>Seven in 10 of all 1,324 respondents indicated they had tried it at least once or were interested in trying it.<\/p>\n<p>(The response rate for the latest annual membership poll was 39 per cent, which translates into a margin of error of plus or minus two per cent.)<\/p>\n<p>The professional advocacy organization has since created a guide to learn more about the ethical use of AI tools and hosted a webinar that attracted more than 350 attendees in late June.<\/p>\n<p>Earlier this summer, upon arriving at his dermatologist\u2019s office, bioethicist Arthur Schafer was asked if he consented to the use of an AI scribe during his appointment.<\/p>\n<p>Patients have the right to opt out, but the founding director of the Centre for Professional and Applied Ethics at the University of Manitoba said he gave it.<\/p>\n<p>\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/3423587_web1_250618-SICK-NOTES-01.jpg\" data-pswp- data-pswp-width=\"1517\" data-pswp-height=\"1148\"><br \/>\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/3423587_web1_250618-SICK-NOTES-01.jpg\" alt=\"Family physician Dr. Nichelle Desilets, president of Doctors Manitoba, in her Neepawa clinic. (Tim Smith \/ The Brandon Sun files)\"\/><br \/>\n\t\t\t\t\t\t\t\t\t<\/a><\/p>\n<p>Family physician Dr. Nichelle Desilets, president of Doctors Manitoba, in her Neepawa clinic. (Tim Smith \/ The Brandon Sun files)<\/p>\n<p>\u201cA lot of people will initially feel some unease\u2026 because there is a certain amount of technophobia, a certain amount of anxiety about artificial intelligence, generally,\u201d Schafer said.<\/p>\n<p>He recalled there was also initial skepticism when doctors transitioned from pen-and-paper to digital record-keeping.<\/p>\n<p>That pivot has ultimately proven beneficial for patients and health-care professionals alike, Schafer said, noting that poor penmanship caused serious accuracy and communication problems.<\/p>\n<p>Infoway\u2019s stakeholder consultations found that early adopters of AI scribes were often unsure about how their data was being used or where it was stored.<\/p>\n<p>Kalra said the absence of formal guidance for the sector and related privacy concerns prompted his team to do a deep dive.<\/p>\n<p>Infoway has purchased 10,000 one-year licences from nine \u201cpre-qualified vendors\u201d that are headquartered in Canada. They were evaluated on their respective cybersecurity practices and how they support secure data-sharing, among other things.<\/p>\n<p>\n\t\tWinnipeg Free Press | Newsletter\n\t<\/p>\n<p>\t\t<img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/newslettericons-samyn.jpg\" alt=\"Sign up for Paul Samyn | Editor's Note\"\/><\/p>\n<p>Schafer said he\u2019s optimistic that there is a pilot to assess the benefits and drawbacks of AI tools, and that it\u2019s being run by a not-for-profit.<\/p>\n<p>While noting \u201cthe stakes are high\u201d when it comes to protecting confidential health information, he said AI tools have immense potential.<\/p>\n<p>The bioethicist added: \u201cIf we can have the right kinds of safeguards and controls then, potentially, family doctors \u2014 of which we have a great shortage in Canada \u2014 will be able to see many more patients.\u201d<\/p>\n<p>Doctors Manitoba members who were using AI scribes this winter reported the technology helped them save four to six hours of note-taking per week.<\/p>\n<p>maggie.macintosh@freepress.mb.ca<\/p>\n<p>\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/maggie-macintosh-mug.jpg\" class=\"author-portrait\" alt=\"Maggie Macintosh\"\/><\/p>\n<p>Maggie Macintosh<br \/>Education reporter<br \/>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.winnipegfreepress.com\/breakingnews\/2025\/07\/20\/mailto:maggie.macintosh@freepress.mb.ca\" class=\"social\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.winnipegfreepress.com\/breakingnews\/2025\/07\/20\/tel:204-697-7589\" class=\"social\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bsky.app\/profile\/maggiemacintosh.bsky.social\" class=\"social\" rel=\"nofollow noopener\" target=\"_blank\"><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<p>Maggie Macintosh reports on education for the Free Press. Originally from Hamilton, Ont., she first reported for the Free Press in 2017. <a href=\"https:\/\/www.winnipegfreepress.com\/biographies\/maggie-macintosh\" rel=\"nofollow noopener\" target=\"_blank\">Read more about Maggie<\/a>.<\/p>\n<p>Funding for the Free Press education reporter comes from the Government of Canada through the <a href=\"https:\/\/www.winnipegfreepress.com\/local-journalism-initiative\" rel=\"nofollow noopener\" target=\"_blank\">Local Journalism Initiative<\/a>.<\/p>\n<p>Every piece of reporting Maggie produces is reviewed by an editing team before it is posted online or published in print \u2014 part of the Free Press\u2018s tradition, since 1872, of producing reliable independent journalism. Read more about <a href=\"https:\/\/www.winnipegfreepress.com\/about-us\" rel=\"nofollow noopener\" target=\"_blank\">Free Press\u2019s history and mandate<\/a>, and <a href=\"https:\/\/www.winnipegfreepress.com\/free-press-101\/\" rel=\"nofollow noopener\" target=\"_blank\">learn how our newsroom operates<\/a>.<\/p>\n<p class=\"block-non-subscriber\">Our newsroom depends on a growing audience of readers to power our journalism. If you are not a paid reader, please consider <a href=\"https:\/\/www.winnipegfreepress.com\/subscribe\" rel=\"nofollow noopener\" target=\"_blank\">becoming a subscriber<\/a>.<\/p>\n<p class=\"block-subscriber\">Our newsroom depends on its audience of readers to power our journalism. Thank you for your support.<\/p>\n","protected":false},"excerpt":{"rendered":"Manitoba doctors have started using artificial intelligence-powered note-takers to tune in to appointments and transcribe in real time.&hellip;\n","protected":false},"author":2,"featured_media":11040,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[62,276,277,49,48,61],"class_list":["post-11039","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-ca","tag-canada","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/11039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=11039"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/11039\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/11040"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=11039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=11039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=11039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}