{"id":128331,"date":"2025-09-08T07:55:08","date_gmt":"2025-09-08T07:55:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/128331\/"},"modified":"2025-09-08T07:55:08","modified_gmt":"2025-09-08T07:55:08","slug":"ai-shakes-up-the-call-centre-industry-but-some-tasks-are-still-better-left-to-the-humans-ctv-news","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/128331\/","title":{"rendered":"AI shakes up the call centre industry, but some tasks are still better left to the humans &#8211; CTV News"},"content":{"rendered":"<p><a href=\"https:\/\/news.google.com\/rss\/articles\/CBMiyAFBVV95cUxOenBTX1BlNTRwcFZ5eER0M1M1bW1NZ0lIS2tXZ2xMWDl2ZW9qc3ZldHZURGJyR19DSTNodlVLU1RlVE9nMnNpbFZBcnBJMVVPaEQyYWk0MmVOY1R3aEcwVHdQV0ppbUZDY0RKY0dMREJVd0ZWczBSc2NWS2dvZXFOaDJKcXFwVkJXbW9FVnFkSWdTenpGUl9OMnFGRU9nTWNjRWx3dXhBeUhWZmlIUWVXSUNZRGZBWWNjdVE4M2xFb0NNOFU2TGNFaw?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">AI shakes up the call centre industry, but some tasks are still better left to the humans<\/a>&nbsp;&nbsp;CTV News<a href=\"https:\/\/news.google.com\/rss\/articles\/CBMigAFBVV95cUxPVkx6bVNseVBwQW04czZ1S3FicENheWpkamk3VjdYbTlLLWl4M2plR3psaWtOMzU4NHRGMWlRY2ZZcl9ESHI2VWo4TVZfRGRHU2N4Nm03S0oyS2l5R2J2QkpiVjNZdVk0cjU1bVByTk1lcDVKTXVWZ29tVDAxY1p4etIBhgFBVV95cUxQWm55dFFfd0ZSY0RfLWxIaHh2YW1ZakJ1TVJqWFFWeHpfR1gzaFprZHNWWTVFQzhoOW1MclhCWWlfV2RUb3E5WDVfc211QTV1T1R1X09iWXl2LUtsYURUM1ppSTU4dE5ySU43Y0xaX1JPLV9sT1l0ZUdJM1RteE8wMHpDYlFfUQ?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">The connected customer<\/a>&nbsp;&nbsp;MIT Technology Review<a href=\"https:\/\/news.google.com\/rss\/articles\/CBMivAFBVV95cUxPb1YzQjZQQUl5TC11VVNzSVZaUE1SSTk5VzhTbXJhQzE2OUxHNHpoX2s5YTNlOElhRDRkY0FYRHhvTHk0UDNiUHZZY3ptbzBCY0MtRmg0SWN6S00tRkVqY1Y2NmdPa3IxVk5RRl9UYTdQcGJqLS1LYVRNeFV3UXV5MFlDcTV3dzd4OGgwRkpScHJlTV9UNlhLYVhXb3VjYmVUMEU5TzVqSHVFSEdWRTR1eXN1S25nMUptSlNlZA?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">AI shakes up the call center industry, but some tasks are still better left to the humans<\/a>&nbsp;&nbsp;AP News<a href=\"https:\/\/news.google.com\/rss\/articles\/CBMid0FVX3lxTFBTUEthTU9kVzFzam1tZEVHN0lHaTNoamNTREdIdk1VMk91LXlxYnZESjJra2h6QlVPN1BzSk5XMHNKVjlCOU05VXBHSERIWnYzb3U3NzNuUXhpNXFxeWdHNGxPNGExWE5Yd3FkdTRnSEYydUlnOGtN?oc=5\" target=\"_blank\" rel=\"nofollow noopener\">Artificial Intelligence in Business Today<\/a>&nbsp;&nbsp;Business Outreach Magazine<\/p>\n","protected":false},"excerpt":{"rendered":"AI shakes up the call centre industry, but some tasks are still better left to the humans&nbsp;&nbsp;CTV NewsThe&hellip;\n","protected":false},"author":2,"featured_media":128332,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[62,276,277,45,49,48,77,66,61],"class_list":["post-128331","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-business","tag-ca","tag-canada","tag-international","tag-science","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/128331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=128331"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/128331\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/128332"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=128331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=128331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=128331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}