{"id":185952,"date":"2025-10-02T21:44:09","date_gmt":"2025-10-02T21:44:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/185952\/"},"modified":"2025-10-02T21:44:09","modified_gmt":"2025-10-02T21:44:09","slug":"national-newswatch-reinventing-government-for-productivity-and","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/185952\/","title":{"rendered":"National Newswatch | Reinventing Government for Productivity and\u2026"},"content":{"rendered":"

Canada\u2019s public sector is at an inflection point. Rising citizen expectations, fiscal constraints, and the accelerating pace of technological change are forcing governments to rethink how services are delivered. Core to successfully delivering public services in the future is increasing productivity, driven by the application of AI, and the next wave of reinvention will be powered by Agentic AI\u2014autonomous, decision-making systems that can transform government operations from the inside out.\u00a0These themes will be reinforced at\u00a0the AWS Public Sector Symposium Ottawa 2025<\/a>, where experts from across the globe will gather to share experiences on digital transformation in government.\u00a0<\/p>\n

Unlike earlier digital transformations that moved paper-based processes online, Agentic AI enables a deeper redesign of work itself. Minister of Artificial Intelligence and Digital Innovation, Evan Solomon, has noted that AI isn\u2019t just a technological evolution, but a paradigm shift, calling it a \u201cGutenberg moment\u201d. For governments, it has the potential to re-engineer operations, reshape the workforce, and redefine the role of public servants. For those willing to act decisively, the opportunities are profound: increased efficiency, competitiveness, greater transparency, and a renewed sense of trust between institutions and citizens. Prime Minister Mark Carney has made this point in his mandate letter to his Cabinet.\n <\/p>\n

From Incremental Change to Reinvention\n <\/p>\n

Accenture research shows that 46% of work time in Canada\u2019s public sector could be significantly impacted by generative AI. This isn\u2019t about incremental automation; it\u2019s about fundamentally rethinking how services are structured and delivered.\u00a0Social services, for example, could see transformative changes in areas such as case management, registration, and contact centers, as these domains handle high-volume, repetitive work that is especially well-suited for automation.\n <\/p>\n

Accenture and AWS are collaborating on solutions that use generative AI to both accelerate employee learning\u2014cutting training time by more than 50% and reducing escalations by 40%<\/a>\u2014and streamline regulatory authoring, with early results showing a\u00a040\u201345% reduction in document creation time<\/a>.\n <\/p>\n

Through the\u00a0Connected Customer Experience<\/a> solution, the partnership is also transforming how organizations, including governments, deliver services\u2014showing how predictive insights and AI-powered interactions can elevate citizen experience, workforce effectiveness, and trust in public services, and our vision for GenAI-assisted government.\n <\/p>\n

\u00a0\n <\/p>\n

The benefits extend beyond cost savings. When routine tasks are streamlined, public servants can be redeployed into roles that demand empathy, critical thinking, and judgment\u2014skills that matter most in citizen-facing services. This shift makes government work more meaningful while improving outcomes for Canadians.\n <\/p>\n

Reshaping the Workforce\n <\/p>\n

AI\u2019s most significant impact will not be on the number of jobs, but on the tasks within them. For example, as current skills relating to document review, data entry, and data analysis become less future relevant, skills relating to bias awareness, data literacy, and decision making become more future relevant. This creates both opportunity and responsibility. Governments must integrate talent strategies alongside their AI investments, since workforce planning is essential not only for effective adoption, but also to sustain progress and thrive in the future of work.\n <\/p>\n

Yet today, while two-thirds of Canadian workers say they want to develop AI skills, only 5% of organizations are reskilling their people. Unless governments act with urgency, they risk missing the benefits of AI due to widening skills gaps\n <\/p>\n

Building Trust Through Responsible AI<\/p>\n

For AI adoption to succeed, governments must engage openly with workers, address their concerns about job displacement, and demonstrate how new technologies can enhance, not undermine, career opportunities.\n <\/p>\n

A teach-to-learn culture, where employees actively participate in mapping how their tasks evolve with AI, can foster trust and transparency. This approach also builds alignment between leadership and the workforce, ensuring that transformation is something done with employees, not to them.\n <\/p>\n

Cloud as the Foundation\n <\/p>\n

Agentic AI cannot flourish in isolation. To be effective, it must run on modern, scalable infrastructure. Canada\u2019s transition away from legacy data centers toward cloud platforms is a critical enabler of this transformation. Cloud not only provides the computational capacity needed for advanced AI, but also enhances resilience, security, and agility across government services.\n <\/p>\n

The Opportunity Ahead\n <\/p>\n

Generative and Agentic AI together could add as much as $187 billion to Canada\u2019s economy by 2030. For the public sector, the stakes are even higher than economic growth. Governments have the chance to reinvent themselves in ways that directly improve the daily lives of citizens with faster benefit payments, shorter wait times, and more responsive service delivery.\n <\/p>\n

But the hard part lies ahead. Plugging in new technology is only the first step. True reinvention requires leadership willing to set a bold vision, invest in workforce skills, and nurture a culture of continuous change.\n <\/p>\n

Canada\u2019s public sector has long been a cornerstone of national prosperity. With Agentic AI, it now has the tools to reinvent itself for a new era\u2014one where governments are more agile, more productive, and more connected to the needs of Canadians from coast to coast to coast.\n <\/p>\n

Laura Clements is Managing Director Canada Public Sector Talent & Organization, Accenture\u00a0\n <\/p>\n

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