{"id":194510,"date":"2025-10-07T04:39:07","date_gmt":"2025-10-07T04:39:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/194510\/"},"modified":"2025-10-07T04:39:07","modified_gmt":"2025-10-07T04:39:07","slug":"unforeseen-technical-problems-led-to-kiosk-outages-cbsa","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/194510\/","title":{"rendered":"\u201cUnforeseen technical problems\u201d led to kiosk outages: CBSA"},"content":{"rendered":"<p class=\"c-paragraph\">The Canada Border Services Agency (CBSA) is stressing that a recent system IT outage, which impacted inspection kiosks in several airports across the country and resulted in delays for many travellers, was not a result of a cyberattack.<\/p>\n<p class=\"c-paragraph\">In a statement published Monday, the CBSA <a href=\"https:\/\/www.ctvnews.ca\/toronto\/article\/customs-kiosk-outage-now-resolved-after-passengers-stuck-on-planes-across-canada-cbsa-says\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.ctvnews.ca\/toronto\/article\/customs-kiosk-outage-now-resolved-after-passengers-stuck-on-planes-across-canada-cbsa-says\/\">said the Sept. 28<\/a> incident was a result of \u201cunforeseen technical problems during routine systems maintenance\u201d. <\/p>\n<p class=\"c-paragraph\">The outage, which was resolved within 48 hours, forced the CBSA to staff border services lanes with officers who manually processed travellers, traffic and shipments<\/p>\n<p class=\"c-paragraph\">Things have since resumed to its usual flow, with travellers and commercial volumes back to normal. The agency said it was continuing to investigate the cause of the outage and will deliver a report to Gary Anandasangaree, the minster of public safety, within 30 days. <\/p>\n<p class=\"c-paragraph\">\u201cThe CBSA is working closely with (Shared Services Canada) to reduce the risk of future outages, to minimize any system downtime, and also to strengthen our contingency plans based on the experience gained from these recent outages,\u201d the statement read. <\/p>\n<p class=\"c-paragraph\">Five days later on Oct. 2, a <a href=\"https:\/\/www.ctvnews.ca\/canada\/article\/border-inspection-kiosks-outage-resolved-after-causing-delays-at-canadian-airports\/\" rel=\"nofollow noopener\" target=\"_blank\">similar incident occurred<\/a> with CBSA\u2019s primary inspection kiosks, which resulted in delays at airports across the country.<\/p>\n<p class=\"c-paragraph\">It was reported to have led to delays at Toronto Pearson International Airport, Montreal-Trudeau International Airport, Calgary International Airport, and Vancouver International Airport. A CBSA spokesperson also insisted that the outage was \u201cnot the result of any cyberattack.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"The Canada Border Services Agency (CBSA) is stressing that a recent system IT outage, which impacted inspection kiosks&hellip;\n","protected":false},"author":2,"featured_media":176344,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[712,49,48,44],"class_list":{"0":"post-194510","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-canada","8":"tag-apple-news","9":"tag-ca","10":"tag-canada","11":"tag-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/194510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=194510"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/194510\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/176344"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=194510"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=194510"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=194510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}