{"id":212092,"date":"2025-10-14T10:24:08","date_gmt":"2025-10-14T10:24:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/212092\/"},"modified":"2025-10-14T10:24:08","modified_gmt":"2025-10-14T10:24:08","slug":"network-explains-outage-that-left-people-without-internet-for-hours","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/212092\/","title":{"rendered":"Network explains outage that left people without internet for hours"},"content":{"rendered":"<p>    <img fetchpriority=\"high\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/ywAAAAAAQABAAACAUwAOw==\" alt=\" (Getty Images)\" loading=\"eager\" height=\"640\" width=\"960\" class=\"yf-1gfnohs loader\"\/>  (Getty Images)      <\/p>\n<p class=\"yf-1090901\"><a href=\"https:\/\/www.independent.co.uk\/topic\/vodafone\" rel=\"nofollow noopener\" target=\"_blank\" data-ylk=\"slk:Vodafone;elm:context_link;itc:0;sec:content-canvas\" class=\"link \">Vodafone<\/a> has explained the outage that left its home and mobile customers without internet for much of Monday.<\/p>\n<p class=\"yf-1090901\">The problems were the result of \u201ca non-malicious software issue\u201d rather than a cyber attack, the network confirmed.<\/p>\n<p class=\"yf-1090901\">Vodafone\u2019s connection issues began on Monday afternoon, at around 2pm UK time, according to tracking website Down Detector. The problems were present right across the UK, the same site showed.<\/p>\n<p class=\"yf-1090901\">For much of the rest of the afternoon, users of the company\u2019s home broadband as well as its mobile internet services were unable to get online.<\/p>\n<p class=\"yf-1090901\">\u201cOn Monday afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services,\u201d a spokesperson said. \u201cThis was triggered by a non-malicious software issue with one of our vendor partners which has now been resolved, and the network has fully recovered.<\/p>\n<p class=\"yf-1090901\">\u201cWe apologise for any inconvenience this caused our customers.\u201d<\/p>\n<p class=\"yf-1090901\">Vodafone has more than 18 million customers in the UK, according to its website. Some 700,000 of those pay for its home broadband offering.<\/p>\n<p class=\"yf-1090901\">The problems also affected Vodafone\u2019s website, including a page intended for tracking service outages.<\/p>\n<p class=\"yf-1090901\">And users of Voxi, which uses Vodafone\u2019s network, also reported that they were unable to get online.<\/p>\n<p class=\"yf-1090901\">Vodafone is currently in the process of merging with rival UK phone network Three.<\/p>\n","protected":false},"excerpt":{"rendered":"(Getty Images) Vodafone has explained the outage that left its home and mobile customers without internet for much&hellip;\n","protected":false},"author":2,"featured_media":212093,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[49,48,244,103072,103070,103071,61,47613],"class_list":["post-212092","post","type-post","status-publish","format-standard","has-post-thumbnail","category-internet","tag-ca","tag-canada","tag-internet","tag-mobile-customers","tag-mobile-internet-services","tag-software-issue","tag-technology","tag-vodafone"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/212092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=212092"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/212092\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/212093"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=212092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=212092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=212092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}