{"id":22825,"date":"2025-07-25T10:29:12","date_gmt":"2025-07-25T10:29:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/22825\/"},"modified":"2025-07-25T10:29:12","modified_gmt":"2025-07-25T10:29:12","slug":"starlink-service-restored-after-hours-long-outage","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/22825\/","title":{"rendered":"Starlink service restored after hours-long outage"},"content":{"rendered":"

Starlink devices in Canada\u2019s North lost service on Thursday afternoon, with the company reporting what appeared to be a worldwide outage.<\/p>\n

While Starlink did not confirm how many users globally had lost service, the firm added a note to the front of its website<\/a> stating: \u201cStarlink is currently experiencing a service outage. Our team is investigating.\u201d<\/p>\n

Later, the company added on X:<\/a> \u201cStarlink is currently in a network outage and we are actively implementing a solution. We appreciate your patience, we\u2019ll share an update once this issue is resolved.\u201d<\/p>\n

Users in Kugluktuk, Nunavut and the NWT town of Hay River were among the first to contact Cabin Radio about a loss of service shortly after lunch on Thursday.<\/p>\n

Starlink users and news organizations in the United States, United Kingdom and India also confirmed outages in those locations.<\/p>\n

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Starlink\u2019s website appeared to crash about an hour after the outage began, returning a \u201ctimed out\u201d error message for some users trying to reach it.<\/p>\n

\u201cService will be restored shortly,\u201d read a short statement posted to X<\/a> by Elon Musk, who owns Starlink operator SpaceX.<\/p>\n

\u201cSorry for the outage. SpaceX will remedy root cause to ensure it doesn\u2019t happen again.\u201d<\/p>\n

Some Starlink customers in the NWT said shortly after 4pm MT that their service had returned to normal.<\/p>\n

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Just before 4:30pm, Starlink vice-president of engineer Michael Nicolls wrote online:<\/a> \u201cStarlink has now mostly recovered from the network outage, which lasted approximately 2.5 hours.<\/p>\n

\u201cThe outage was due to failure of key internal software services that operate the core network. <\/p>\n

\u201cWe apologize for the temporary disruption in our service; we are deeply committed to providing a highly reliable network, and will fully root cause this issue and ensure it does not occur again.\u201d<\/p>\n

Many northern Canadian communities have turned to Starlink in part because its satellite-based service has presented itself as a robust alternative to cable internet that can be disrupted by the likes of wildfires.<\/p>\n

However, cable firms like Northwestel have argued that they offer on-the-ground support in the North in a way Starlink does not.<\/p>\n

The NWT government had said earlier this year, as the US threatened tariffs, that it would look to move away from Starlink<\/a> \u2013 a US-based product \u2013 as a service on which it relies. However, earlier this month, the GNWT told NNSL<\/a> (itself US-owned) that it was struggling to find a comparable alternative.<\/p>\n

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