{"id":347230,"date":"2025-12-15T18:13:26","date_gmt":"2025-12-15T18:13:26","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/347230\/"},"modified":"2025-12-15T18:13:26","modified_gmt":"2025-12-15T18:13:26","slug":"nunavut-bell-mobility-customers-complain-people-cant-hear-them-on-phone-calls","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/347230\/","title":{"rendered":"Nunavut Bell Mobility customers complain people can\u2019t hear them on phone calls"},"content":{"rendered":"

\"Text<\/p>\n

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Estimated 3 minutes<\/p>\n

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results.<\/p>\n

A phone call where the person on the other end can\u2019t hear a word you’re saying \u2014 that\u2019s what Nathalie-Isabelle Richard says it’s like trying to call someone in Iqaluit these days.<\/p>\n

\u201cWe can hear people talk, but people cannot hear us,\u201d she said. \u201cThey will hear like fragments of words.\u201d\u00a0<\/p>\n

Richard is a Bell Mobility customer and pays $110 a month for the service. She says along with people not being able to hear her, phone calls also disconnect often.\u00a0<\/p>\n

Bell is one of the few cell providers in Nunavut, alongside the internet service Northwestel.\u00a0<\/p>\n

She first noticed this issue back in October, and said she has complained multiple times to Bell but they haven\u2019t always been able to hear her over the phone \u2014 the very issue she complains about.\u00a0<\/p>\n

\u201cThey gave me a ticket and they said they need a technician specialist to call me back,\u201d Richard said. \u201cHe tried to talk to me but he said I will call you back because I don’t understand what you say.\u201d<\/p>\n

In a voice mail from a technician, Richard says Bell told her they are aware this issue is persistent and that a temporary fix is to install Wi-Fi calling at home.\u00a0<\/p>\n

\"WomanBell Mobility customer Nathalie-Isabelle Richard says it’s “not possible” to make calls down south where people can hear what she’s saying. (Bianca McKeown\/CBC )Bell has not confirmed if it’s a cell tower issue <\/p>\n

In an email statement, Morgan Shipley the senior manager of communications at Bell said they are aware of the \u201cvoice call quality issues\u201d affecting Nunavut customers. She said Bell is investigating the issue and will give an update once more information becomes available.\u00a0<\/p>\n

Laura Deal is also a Bell Mobility customer in Iqaluit and has complained to Bell about this issue. In a message to CBC, Deal said on a recent call Bell told her this issue wouldn’t be fixed until cell towers in Iqaluit are upgraded.\u00a0<\/p>\n

Richard also said she suspects it\u2019s a cell tower issue and Bell should send someone to fix it.\u00a0<\/p>\n

In an email, CBC asked Bell if cell towers are behind the calling issue, but Bell did not confirm the cause.\u00a0<\/p>\n

In the meantime, Richard has submitted a complaint to the Commission for Complaints for Telecom-television and has also asked for her money back from Bell.\u00a0<\/p>\n

Ultimately, Richard says it\u2019s not about the money, it\u2019s about the lack of service.\u00a0<\/p>\n

\u201cThey have an obligation to serve people. They have an obligation to repair,\u201d she said. \u201cI don\u2019t know why they\u2019re not giving us this service.\u201d\u00a0<\/p>\n

Richard says she wants this issue to be fixed so people can hear her when she calls, and she can talk to friends and family. <\/p>\n","protected":false},"excerpt":{"rendered":"Listen to this article Estimated 3 minutes The audio version of this article is generated by AI-based technology.…\n","protected":false},"author":2,"featured_media":347231,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[49,48,295,66],"class_list":{"0":"post-347230","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-environment","8":"tag-ca","9":"tag-canada","10":"tag-environment","11":"tag-science"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/347230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=347230"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/347230\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/347231"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=347230"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=347230"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=347230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}