Thousands of users reported service issues with the Microsoft products on Thursday, a day after a brief outage happened with the same products.<\/p>\n
REDMOND, Wash. \u2014 Thousands of people are reporting issues while using various Microsoft products just a day after the services experienced a brief outage.<\/p>\n
More than 15,000 users reported issues using Microsoft 365 products at around 3 p.m. Eastern, according to the outage-tracking site DownDetector. Another 12,000 reported issues with Microsoft Outlook and 500 reported issues with Microsoft Teams.<\/p>\n
Microsoft Support teams are investigating the outage, the company said in a social media post. Investigators blamed the issue on service infrastructure.<\/p>\n
“We’ve identified a portion of service infrastructure in North America that is not processing traffic as expected,” the company said<\/a>. “We’re working to restore the infrastructure to a healthy state to achieve recovery. More information can be found at https:\/\/status.cloud.microsoft<\/a> or under MO1221364 if accessible.”<\/p>\n Nearly two hours after the outage began, investigators said<\/a> they’ve restored infrastructure to a “healthy state,” but said further load balancing is required to mitigate the outage’s impact.<\/p>\n “We’re directing traffic to alternate infrastructure to achieve recovery,” Microsoft said in a social media post<\/a> at 4:14 p.m. Eastern. “More information can be found at https:\/\/status.cloud.microsoft<\/a> or under MO1221364 if accessible.”<\/p>\n