{"id":454808,"date":"2026-02-05T05:16:11","date_gmt":"2026-02-05T05:16:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/454808\/"},"modified":"2026-02-05T05:16:11","modified_gmt":"2026-02-05T05:16:11","slug":"where-did-the-tips-go-b-c-restaurants-say-thousands-missing-from-third-party-account","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/454808\/","title":{"rendered":"Where did the tips go? B.C. restaurants say thousands missing from third-party account"},"content":{"rendered":"

Restaurants across B.C. that use a company to manage tip collection and staff wages say it has, without stating why, stopped distributing money and some restaurants are reporting that they are out thousands of dollars.<\/p>\n

\"\"<\/p>\n

Everyday Payments is described<\/a> as \u201cdelivering real-time employee payouts. Businesses using the service span hospitality, food service, beauty, wellness, and commission-based industries.<\/p>\n

\u201cLeveraging the AnyDay platform, the solution combines a powerful employer portal with a flexible mobile app and payment card for cardholders; simplifying fund management, improving visibility and control, and enabling faster, more predictable access to earnings.\u201d<\/p>\n

Eric Griffith, owner of Alta Bistro and Alpha Cafe in Whistler, told Global News that when he logged in to the system last Wednesday morning, he knew something was wrong.<\/p>\n

\u201cWe\u2019re missing $4,550,\u201d he said.<\/p>\n

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\u201cBut I thought, \u2018OK, this has to just be an error. They\u2019ll resolve it. They must know that this has happened.\u2019 Well, the emails go out, try to contact support, whatever, and it was just no response until the weekend.\u201d<\/p>\n

Griffith said business owners started realizing they were not alone.<\/p>\n

\u201cMonday, there was a press release from the company, which is what they emailed us as well, saying there\u2019s some type of compliance issue. We\u2019re working through it, and there\u2019s a reconciliation, but no answers to any questions as to why this happened,\u201d he said.<\/p>\n

\u201cWhat is the intention? When is the money coming back?\u201d<\/p>\n

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Griffith said they started using the program as it saves time and administrative work and keeps track of all the money and staff tips.<\/p>\n

\u201cSo this piece of technology was very useful and working well, absolutely well,\u201d he said.<\/p>\n

\u201cThe staff were happy. I was happy because I was saving time, and also it was just easy.\u201d<\/p>\n

However, with so much uncertainty now, Griffith said he doesn\u2019t know what to do.<\/p>\n

\u201cSo if it\u2019s 5,000 to me and it\u2019s $100,000 to someone else, it\u2019s still like relative impact, right, which is ultimately hurting the business, the ability for the owners and businesses to pay the staff, and then, I mean, for me, it comes down to paying my suppliers and other things, right?,\u201d he added.<\/p>\n

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\u201cThat money becomes a hole, right? So, yeah, I don\u2019t want to think.\u201d<\/p>\n

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Matthew Upton, one of the owners of The Broken Seal restaurant in Squamish, told Global News they are missing $12,000.<\/p>\n

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\u201cIt\u2019s huge,\u201d he said.<\/p>\n

\u201cThat\u2019s over two weeks\u2019 worth of payroll. It\u2019s half of what our ends is. It\u2019s a huge effect for us.\u201d<\/p>\n

Upton said the last week has been very challenging, trying to get in touch with someone at Everyday Payments. He said he was on hold for four hours on Friday, four hours on Saturday and four hours on Sunday and never got a response from anyone until Monday.<\/p>\n

\u201cIt\u2019s very concerning,\u201d he said.<\/p>\n

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\u201cIt\u2019s, I think, as a whole, the hospitality industry is not an easy industry to be in, and when there\u2019s unknowns, we have such small margins, so keeping as much money in our bank account is the most important thing. So when you have large amounts come out, it\u2019s definitely daunting, for sure.\u201d<\/p>\n

Ian Tostenson, president and CEO of the BC Restaurant & Foodservices Association, said he has heard the same issues from restaurants all over the province.<\/p>\n

\u201cI have just read two emails in the last five minutes,\u201d he told Global News.<\/p>\n

\u201cOne restaurant group lost $50,000, one restaurant group is out $15,000 \u2014 one\u2019s in Prince George, one\u2019s in Vancouver.\u201d<\/p>\n

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Tostenson said in the case of one Vancouver restaurant, close to one million dollars was taken out of the \u201cwallet\u201d that Everyday Payments manages on behalf of employees to distribute tips.<\/p>\n

\u201cThis is really, really serious, and there\u2019s a lot of concern in the industry, because these funds go into a third party for the purposes of paying out and distribute the gratuities to our hard-working employees,\u201d he added.<\/p>\n

\u201cAnd they\u2019ve the company that manages that, Everyday Payments, for some reason that we don\u2019t know, have taken the money and emptied all the wallets. I think this is in the millions of dollars, to be perfectly honest with you. This is really serious.\u201d<\/p>\n

Story continues below advertisement<\/p>\n

Global News has reached out to Everyday Payments.<\/p>\n

Initially, a form message was received, stating, \u201cAs you can imagine, Everyday People are inundated. Note that card creation and loading are temporarily paused while they work with DC Bank to resolve a service interruption affecting new card loads.<\/p>\n

\u201cExisting cardholders are not impacted and can continue using their cards as normal, but additional loads cannot be processed at this time.\u201d<\/p>\n

Later, a spokesperson for the company said in an email that they are aware of the concerns and they understand why the timing has been stressful for some restaurants.<\/p>\n

\u201cWe are reviewing inquiries relating to a short transition period at the end of January, during which operational adjustments were implemented to move the platform to a fully prefunded processing model,\u201d the statement read.<\/p>\n

\u201cDuring this period, some merchants experienced delays or changes in the timing of debits and loads.<\/p>\n

\u201cImportantly, funds were not removed from merchant accounts or cardholder wallets other than through established funding and settlement processes.\u201d<\/p>\n

Tostenson said the issue began after the company merged with another, and each appears to be pointing the finger at the other.<\/p>\n

\u201d Anybody is trying to reach out to the companies, all they\u2019re doing is getting standard administrative messages back,\u201d he said.<\/p>\n

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\u201cAnd in the meantime, we\u2019re scrambling to make sure that our employees are whole, so we\u2019re having to find the money that\u2019s gone to make sure we pay our employees. I\u2019ve never seen anything like this.\u201d<\/p>\n

Tostenson said the guidance from the industry now is for businesses to check their wallets online and see what money is in there.<\/p>\n

He also confirmed that police reports have been filed in Whistler and Prince George, but no one has heard from the company.<\/p>\n

\u201cThe question that everybody wants to know is, where is my money?\u201d Tostenson said.<\/p>\n","protected":false},"excerpt":{"rendered":"Restaurants across B.C. that use a company to manage tip collection and staff wages say it has, without…\n","protected":false},"author":2,"featured_media":454809,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[49,48,186798,134,44,186797],"class_list":["post-454808","post","type-post","status-publish","format-standard","has-post-thumbnail","category-canada","tag-ca","tag-canada","tag-everyday-pay","tag-money","tag-news","tag-restaurant-tips"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/454808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=454808"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/454808\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/454809"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=454808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=454808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=454808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}