Refunds coming for GO train customers who travelled Feb. 2-4<\/p>\n
Feb 12 \u2013 Metrolinx is refunding GO train customers\u2019 fares after last week\u2019s service disruption.<\/p>\n
The refunds will be processed proactively in batches on behalf of customers who took the GO train on Feb. 2 and Feb. 3. Refunds will also be issued for select trips on Feb. 4.<\/p>\n
Customers can expect to receive their refund \u2014 over the next five to 10 business days \u2014 on the same method of payment used to tap on a PRESTO device. <\/p>\n
There is no action required by the customer and the refunds will be issued automatically. <\/p>\n
The transit agency is also apologizing to GO customers for the significant disruption last week.<\/p>\n
\u201cGiven the broad and unique nature of last week’s disruption, we will be proactively refunding fares for those impacted,\u201d said Metrolinx CEO Michael Lindsay.<\/p>\n
\u201cWith our thanks to our riders for their patience and understanding as we safely navigated the restoration of full service.\u201d <\/p>\n
Select trips on Feb. 4 eligible for refundsLakeshore EastOshawa GO 16:09 – Union 17:15 (T9027)Union 16:50 – Oshawa GO 17:58 (T9324) Union 17:05 – Oshawa GO 18:13 (T9026) Union 16:35 – Oshawa GO 17:43 (T9224) Oshawa GO 17:09 – Union 18:15 (T9029) Union 18:20 – Oshawa GO 19:28 (T9128) Union 17:35 – Oshawa GO 18:43 (T9226) Union 17:50 – Oshawa GO 18:58 (T9326) Oshawa GO 17:39 – Union 18:45 (T9229) Union 17:20 – Oshawa GO 18:28 (T9126) Lakeshore WestUnion 16:42 – Hamilton GO 18:12 (T1825) Union 17:12 – Hamilton GO 18:42 (T1827) Union 16:57 – Niagara Falls GO 19:43 (T1927) Union 17:27 – West Harbour GO 18:57 (T1727) Richmond HillUnion 17:45 \u2013 Bloomington GO 18:51 (T5327)Union 18:45 – Bloomington GO 19:56 (T5329)More refund information<\/p>\n
Customers can check the status of their refund through their PRESTO account, the PRESTO app, or by reviewing their bank or credit card statement.<\/p>\n
Refunds to physical PRESTO cards will be applied the next time the card is tapped on a PRESTO device. Customers who are unable to tap their card within 60 days can call the contact centre.<\/p>\n
Refunds to credit, debit, or digital PRESTO cards will appear in customers\u2019 accounts within five to 10 business days.<\/p>\n
Customers can still apply for the service guarantee if: <\/p>\n
They did not pay their fare by tapping onto a PRESTO device (for example, if they used an e-ticket or paper ticket).Their trip on Wednesday, February 4 was affected but is not one of the select trips scheduled to receive a proactive refund. Their trip was impacted on Thursday, February 5 or Friday, February 6.<\/p>\n
For accredited journalists, you can contact our media team at mediarelations@metrolinx.com<\/a>. <\/p>\n