{"id":472209,"date":"2026-02-13T10:50:18","date_gmt":"2026-02-13T10:50:18","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/472209\/"},"modified":"2026-02-13T10:50:18","modified_gmt":"2026-02-13T10:50:18","slug":"more-b-c-restaurants-say-money-gone-from-3rd-party-program-and-still-no-answers","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/472209\/","title":{"rendered":"More B.C. restaurants say money gone from 3rd-party program and still no answers"},"content":{"rendered":"

More people in the hospitality industry across B.C. are coming forward about tips<\/a> disappearing from a third-party program that manages them.<\/p>\n

\"\"<\/p>\n

Container Brewing in East Vancouver is the latest business looking for answers after tips vanished from their system.<\/p>\n

\u201cTheir system user, not any of us, pulled out all the money\u2026 removed $3,100 and it hasn\u2019t come back,\u201d Dan Webster with Container Brewing said.<\/p>\n

The brewery uses Everyday Payments, a company that manages tip collection and staff wages.<\/p>\n

It is the same company that other businesses across B.C. have been using<\/a>, which told Global News last week that they are also out thousands.<\/p>\n

Everyday Payments is\u00a0described<\/a>\u00a0as \u201cdelivering real-time employee payouts. Businesses using the service span hospitality, food service, beauty, wellness, and commission-based industries.<\/p>\n

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Eric Griffith, owner of Alta Bistro and Alpha Cafe in Whistler, told Global News that when he logged in to the system a few weeks ago<\/a>, he knew something was wrong.<\/p>\n

\u201cWe\u2019re missing $4,550,\u201d he said.<\/p>\n

Like Griffith, Webster said the impact of the missing money is huge.<\/p>\n

\u201cThe magnitude of the $3,000 shortfall for our business is essentially half our payroll,\u201d he said.<\/p>\n

The head of B.C.\u2019s restaurant industry says things are now even more dire than originally thought two weeks ago.<\/p>\n

\u201cThere\u2019s 15,000 restaurants in B.C. \u2014 thousands of restaurants (affected), millions of dollars,\u201d Ian Tostenson, president and CEO of the BC Restaurants and Foodservices Association, told Global News.<\/p>\n

\u201cI know three restaurant groups that total, already, $2.3 million in B.C. And that\u2019s not the little ones like $5,000, $12,000 $8,000 so it\u2019s really, really bad.\u201d<\/p>\n

\t\t\t\t\t\t\"Click<\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRestaurants missing tips from third-party program\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

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Toronto-based XTM founded the payroll platform.<\/p>\n

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Its Q3 interim report shows an accumulated deficit of more than $71 million and material uncertainties that may cast doubt over the company\u2019s ability to continue operating.<\/p>\n

CEO Marilyn Schaffer told Global News that the deficit is not a measure of missing customer funds or a trust shortfall.<\/p>\n

Global News sent Schaffer multiple emails asking what happened to the funds from the B.C. restaurants and when merchants can get their money back, but she did not respond.<\/p>\n

The RCMP has confirmed that it is investigating, and the Bank of Canada also states that it is looking into the matter and has tools at its disposal to further promote the compliance of payment service providers.<\/p>\n

For now, Webster said they are not comfortable putting money into their digital wallet until this is resolved.<\/p>\n

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\n\t\t&copy 2026 Global News, a division of Corus Entertainment Inc.\t<\/p>\n","protected":false},"excerpt":{"rendered":"More people in the hospitality industry across B.C. are coming forward about tips disappearing from a third-party program…\n","protected":false},"author":2,"featured_media":472210,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[45,49,48,46,192029,11327],"class_list":["post-472209","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-ca","tag-canada","tag-economy","tag-everyday-payments","tag-tips"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/472209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=472209"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/472209\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/472210"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=472209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=472209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=472209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}