{"id":489402,"date":"2026-02-21T07:01:24","date_gmt":"2026-02-21T07:01:24","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/489402\/"},"modified":"2026-02-21T07:01:24","modified_gmt":"2026-02-21T07:01:24","slug":"bizarre-changes-to-amazon-hub-in-iqaluit-leave-customers-in-dark","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/489402\/","title":{"rendered":"\u2018Bizarre\u2019 changes to Amazon Hub in Iqaluit leave customers in dark"},"content":{"rendered":"

Nunavut\u2019s only Amazon pickup hub has entered the new year on a confusing note, some Iqaluit customers say.<\/p>\n

\u201cIt\u2019s bizarre. It just seems like they\u2019re adding extra steps to problems that never really existed,\u201d said customer Madelyn Moore.<\/p>\n

Unlike in the rest of Canada, where Amazon orders are often delivered to customers\u2019 doorsteps, Iqaluit residents have to pick up their orders at the Amazon warehouse hub<\/a>, operated jointly by Canadian North and Amazon.<\/p>\n

There is also an option to place Amazon orders to the Canada Post office, but that can take longer.<\/p>\n

Moore got an email from Amazon on Jan. 13 that said the pickup hub near the Iqaluit airport would be updating the address of its pickup location on the Amazon app.<\/p>\n

\u201cThe physical pickup location isn\u2019t changing \u2013 only the address details in our system,\u201d the email said.<\/p>\n

But for about three weeks after, Moore couldn\u2019t place any orders to the pickup location. After that, the app would only allow her to place orders with four items or fewer.<\/p>\n

\"\"\/<\/a><\/p>\n

If she tried to order more items the pickup location would be marked as \u201cout of service.\u201d<\/p>\n

\u201cI don\u2019t understand why they would do that,\u201d said April Peters, who has been having similar issues as Moore.<\/p>\n

\u201cIf you\u2019re ordering four things and another four things and another four things, they all end up coming.\u201d<\/p>\n

Amazon acknowledged the four-item limit and said it was a mistake.<\/p>\n

\u201cThis was due to a short-term technical error that Amazon has resolved. Customers are now able to once again order more than four items for Hub Counter shipping at a time,\u201d said Kristin Gable, a spokesperson for Amazon.<\/p>\n

Peters orders gluten- and nut-free food from Amazon because much of it is not available in Iqaluit stores.<\/p>\n

\"\"\/<\/a><\/p>\n

\u201cWe\u2019re super-dependent on Amazon because we have a child with severe food allergies,\u201d she said.<\/p>\n

\u201cAnd oh my gosh, the amount of stuff that we get from there, like diapers and clothes and stuff that\u2019s just not necessarily available.\u201d<\/p>\n

And often, items on Amazon are cheaper than in Iqaluit stores.<\/p>\n

Moore said she recently ordered a five-litre jug of laundry detergent for $20, which she says would have costed more than $60 at Northmart.<\/p>\n

The new Amazon hub address has led to other changes. Both Moore and Peters said they haven\u2019t been able to order any electronic items containing batteries to the hub \u2013 those orders have to go to the Canada Post office.<\/p>\n

\"\"\/<\/a><\/p>\n

New rules by the International Air Transport Association regarding the shipping of lithium batteries that \u201cmay have a role\u201d in the change, Gable, from Amazon, said in an email.<\/p>\n

However, these regulations have existed since at least 2009.<\/p>\n

Markus Ruediger, spokesperson for the International Air Transport Association, deferred to Amazon to explain changes to its delivery policy but said it could be\u00a0related to batteries being classified as \u201cdangerous goods.\u201d<\/p>\n

Gable said Amazon is still investigating the questions about the shipment of batteries.<\/p>\n

Meanwhile, for customers, the inconsistency at Iqaluit\u2019s Amazon\u2019s hub is \u201cannoying,\u201d Peters said, and if its services deteriorate even more she might look for workarounds with other websites and stores.<\/p>\n

Moore agreed.<\/p>\n

\u201cI don\u2019t think they realize just how much we rely on Amazon to get even some of just the basic necessities,\u201d she said.<\/p>\n","protected":false},"excerpt":{"rendered":"Nunavut\u2019s only Amazon pickup hub has entered the new year on a confusing note, some Iqaluit customers say.…\n","protected":false},"author":2,"featured_media":489403,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[49,48,295,66],"class_list":{"0":"post-489402","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-environment","8":"tag-ca","9":"tag-canada","10":"tag-environment","11":"tag-science"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/489402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=489402"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/489402\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/489403"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=489402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=489402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=489402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}