One affected user told CNA that he failed repeatedly to use his YouTrip card to purchase a Japanese high-speed train ticket on Tuesday afternoon.<\/p>\n
\u201cI re-tried several times \u2026 but each attempt failed,\u201d said Raymond, who asked to be known by his first name only for privacy reasons.<\/p>\n
\u201cThere was no successful confirmation on the merchant\u2019s end, so I eventually decided to use another card, which worked immediately.\u201d<\/p>\n
He discovered on Wednesday that the failed transactions were reflected in his YouTrip account, bringing his yen balance to a negative amount.<\/p>\n
Screenshots he shared with CNA showed he was charged seven times, with the same amount directed to the same merchant for each transaction. The total charge amounted to about S$1,600 (US$1,200).<\/p>\n
Some other users expressed their frustration in the comment section of YouTrip\u2019s latest Facebook post, with more than 20 commenters complaining that their cards had not worked on Tuesday.<\/p>\n
\u201cI\u2019m in Japan and YouTrip is not working. All my money is in the card. Help!\u201d said one commenter.<\/p>\n
\u201cI will cancel my YouTrip card because of this incident,\u201d wrote another user, who added that they were left embarrassed at a Japanese ramen stall due to the issue.<\/p>\n
Many of the comments also said they were later charged for the unsuccessful transactions.<\/p>\n
YouTrip said it was working to ensure that all affected transactions were reversed, with the affected amounts credited back to users\u2019 YouTrip wallets at \u201cthe earliest possible time\u201d.<\/p>\n
\u201cWe want to assure our community that all funds are safe,\u201d said YouTrip.<\/p>\n
\u201cOur customer service team will provide users with an update once this process is completed for their individual accounts.\u201d<\/p>\n
It told CNA that users with any queries could reach out to its customer service team for support.<\/p>\n
Raymond said he was fortunate to still be in Singapore when his card failed, which made dealing with the problem much easier.<\/p>\n
\u201cIf I were stuck overseas like many others, the experience would have been far worse,\u201d he said.<\/p>\n
\u201cSeeing a negative balance is definitely a bad experience,\u201d Raymond said. \u201cIt’s a good idea for others to have backup cards when travelling abroad.\u201d\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"One affected user told CNA that he failed repeatedly to use his YouTrip card to purchase a Japanese…\n","protected":false},"author":2,"featured_media":498654,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[49,48,190,61,199608],"class_list":{"0":"post-498653","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mobile","8":"tag-ca","9":"tag-canada","10":"tag-mobile","11":"tag-technology","12":"tag-youtrip"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/498653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=498653"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/498653\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/498654"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=498653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=498653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=498653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}