{"id":517894,"date":"2026-03-06T09:52:13","date_gmt":"2026-03-06T09:52:13","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/517894\/"},"modified":"2026-03-06T09:52:13","modified_gmt":"2026-03-06T09:52:13","slug":"they-did-it-in-a-very-sneaky-way-uber-rider-deletes-app-after-cleaning-fee-dispute-over-pet","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/517894\/","title":{"rendered":"\u2018They did it in a very sneaky way\u2019: Uber rider deletes app after cleaning fee dispute over pet"},"content":{"rendered":"<p>An Uber rider is warning customers to check their receipts after she was charged an unexpected cleaning fee.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/01\/70c8fc80.png\" alt=\"\" style=\"position:absolute;width:1px;height:1px\" referrerpolicy=\"no-referrer-when-downgrade\"\/><\/p>\n<p>\u201cI forgot about the whole incident until the next week when I noticed one of my <a href=\"https:\/\/globalnews.ca\/tag\/uber\" rel=\"nofollow noopener\" target=\"_blank\">Uber<\/a> rides cost me $85,\u201d said Karen Plangg.<\/p>\n<p>The Vancouver resident says the incident happened in January when she ordered an Uber to pick up her children from school. Plangg brought her five-pound Yorkipoo along for the ride and selected the <a href=\"https:\/\/globalnews.ca\/tag\/uber-pet\" rel=\"nofollow noopener\" target=\"_blank\">Uber Pet<\/a> option, which costs a few extra dollars. However, Plangg says the trip shouldn\u2019t have cost more than $25.<\/p>\n<p>\u201cWhen I emailed Uber and messaged through their app, they told me it was a $60 cleaning fee, plus an extra three-dollar tax on top of the $5 Uber Pet fee they already charged,\u201d said Plangg.<\/p>\n<p>Plangg says Uber sent her a link to its cleaning policy, which stated it charges cleaning fees for excessive messes like vomit or food spills. In addition, the company sent Plangg photo evidence of the mess her dog had supposedly made in the vehicle. Plangg says the photos didn\u2019t fall in line with the company\u2019s cleaning policy since the photos revealed a few pet hairs on the seat and a small amount of debris on the floor mat.<\/p>\n<p>Story continues below advertisement<\/p>\n<p>\u201cThey had sent me the cleaning policy and clearly the pictures they sent me as evidence didn\u2019t support the fact I was charged a cleaning fee,\u201d Plangg told <a href=\"https:\/\/globalnews.ca\/tag\/consumer-matters\/\" target=\"_blank\" rel=\"noopener nofollow\">Consumer Matters<\/a>. \u201cI feel like the mess on the floor mat is pretty normal. I\u2019ve been in Ubers that are just as messy as the so-called mess that I left,\u201d she added.<\/p>\n<p>\t\t\t\t\t\t<img decoding=\"async\" class=\"c-video__image\" alt=\"Click to play video: 'Consumer Matters: Uber scam warning'\" width=\"640\" height=\"360\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/03\/AFF_CM_UBER_SCAM-PKG_OM017JJ9_pic.jpg\" loading=\"lazy\"   data-\/><\/p>\n<p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t2:48<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tConsumer Matters: Uber scam warning\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<p>\n\t\tTrending Now\n\t<\/p>\n<p>\t\t\t<a href=\"https:\/\/globalnews.ca\/news\/11717940\/kristi-noem-reassigned-special-envoy-donald-trump\/\" class=\"c-posts__inner\" rel=\"nofollow noopener\" target=\"_blank\"><\/p>\n<p>\t\t\t\t\t\t<img decoding=\"async\" class=\"c-posts__thumbnail\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/03\/1772790732_354_kristi-noem-reassigned.jpg\" loading=\"lazy\" width=\"336\" height=\"224\" alt=\"\"\/><\/p>\n<p>\n\t\t\t\t\tKristi Noem, who oversaw ICE operations, moved to new \u2018special envoy\u2019 role\n\t\t\t<\/p>\n<p>\t\t\t<\/a><\/p>\n<p>\t\t\t<a href=\"https:\/\/globalnews.ca\/news\/11716240\/ontario-alberta-fentanyl-drug-bust\/\" class=\"c-posts__inner\" rel=\"nofollow noopener\" target=\"_blank\"><\/p>\n<p>\t\t\t\t\t\t<img decoding=\"async\" class=\"c-posts__thumbnail\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/03\/1772790732_733_Suspected-Fentanyl.jpg\" loading=\"lazy\" width=\"336\" height=\"224\" alt=\"\"\/><\/p>\n<p>\n\t\t\t\t\tPolice seize $2.3M worth of fentanyl in multi-province trafficking bust\n\t\t\t<\/p>\n<p>\t\t\t<\/a><\/p>\n<p>Plangg reached out to Uber to dispute the charge, but says despite the ride-hailing company telling her she was a valued customer, it stood firm with its original position. \u201cThe company should be fair in the way they handle disputes and I don\u2019t think they were fair at all,\u201d said Plangg.<\/p>\n<p>\t\t\t\t\t<img decoding=\"async\" width=\"170\" height=\"225\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/01\/1767930311_275_national.jpg\" alt=\"For news impacting Canada and around the world, sign up for breaking news alerts delivered directly to you when they happen.\"\/><\/p>\n<p>\t\t\t\t\tGet breaking National news<\/p>\n<p>For news impacting Canada and around the world, sign up for breaking news alerts delivered directly to you when they happen.<\/p>\n<p>\u201cAt no point was there a phone number I could chat with a human to let them know I was upset with the extra fees.\u201d<\/p>\n<p>Digital and technology expert Andy Baryer says Plangg\u2019s experience with Uber is common and could be prevented.<\/p>\n<p>Story continues below advertisement<\/p>\n<p>\u201cThe thing that I would like to see that if somebody is submitting a photo for evidence to an Uber about a cleaning issue, Uber needs to be able to access the metadata and inside the metadata it will tell you the time that photo was taken, the date it was taken, and all of that should align with the trip,\u201d said Baryer.<\/p>\n<p>When Consumer Matters reached out to Uber, Plangg received a refund within hours. However, Uber refused to answer questions around Plangg\u2019s case.<\/p>\n<p>She says she has since donated her refund to the BC SPCA and has deleted her Uber app.<\/p>\n<p>\u201cWhen there are so many options out there, I don\u2019t have to go with a company that\u2019s not going to help their customers when they have disputes,\u201d said Plangg.<\/p>\n<p>\n\t\t\tMore on Lifestyle<br \/>\n\t\t\tMore videos\n\t\t<\/p>\n<p>\n\t\t&amp;copy 2026 Global News, a division of Corus Entertainment Inc.\t<\/p>\n","protected":false},"excerpt":{"rendered":"An Uber rider is warning customers to check their receipts after she was charged an unexpected cleaning fee.&hellip;\n","protected":false},"author":2,"featured_media":517895,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[45,49,48,1849,172895,4124,204708],"class_list":["post-517894","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-ca","tag-canada","tag-consumer","tag-consumer-matters","tag-uber","tag-uber-pet"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/517894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=517894"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/517894\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/517895"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=517894"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=517894"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=517894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}