{"id":532634,"date":"2026-03-13T01:22:08","date_gmt":"2026-03-13T01:22:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/532634\/"},"modified":"2026-03-13T01:22:08","modified_gmt":"2026-03-13T01:22:08","slug":"amazon-employees-say-ai-is-just-increasing-workload-a-new-study-confirms-their-suspicions","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/532634\/","title":{"rendered":"Amazon Employees Say AI Is Just Increasing Workload. A New Study Confirms Their Suspicions"},"content":{"rendered":"<p>For years, Silicon Valley has sold a utopian future to the world, in which all-powerful AI tools automate entire workflows, both freeing up time for burnt-out workers while maximizing profit for shareholders.<\/p>\n<p>Many companies across the American workforce subscribed to this vision. Artificial intelligence crept into the workplace as business leaders promised <a href=\"https:\/\/www.theguardian.com\/technology\/ng-interactive\/2026\/feb\/18\/ai-four-day-workweek\" rel=\"nofollow noopener\" target=\"_blank\">four-day workweeks<\/a> and a true work-life balance in a business world where working overtime has become somewhat of a norm.<\/p>\n<p>Now, workers are saying that\u2019s not necessarily the reality they are facing.<\/p>\n<p>A group of Amazon corporate employees told The Guardian that the company\u2019s internal push for all employees to use \u201chalf-baked\u201d AI tools was actually unhelpful and just added to their workload.<\/p>\n<p>The AI tools often make mistakes, which the workers then have to dig through and correct or consult with colleagues to verify results, according to the report. It all just adds up to the time they spend on each task and has been hurting productivity, the employees said.<\/p>\n<p>\u201cI and many of my colleagues don\u2019t feel that it actually makes us that much faster,\u201d one software developer told the Guardian. \u201cBut from management, we are certainly getting messaging that we have to go faster, this will make us go faster, and that speed is the number one priority.\u201d<\/p>\n<p>The experience isn\u2019t limited to Amazon employees. A recent survey showed that the vision to save time for workers via AI has proven to be a bit bogus across the economy.<\/p>\n<p>Workforce analytics company <a href=\"https:\/\/www.activtrak.com\/resources\/state-of-the-workplace\/\" rel=\"nofollow noopener\" target=\"_blank\">ActivTrak<\/a> analyzed work activity across 163,638 employees in 1,111 organizations over three years, only to find that AI is actually increasing the average workload of employees.<\/p>\n<p>\u201cThe data is unambiguous: AI does not reduce workloads,\u201d the researchers wrote in a report.<\/p>\n<p>The AI users reported spending more time on every measured work category after AI adoption, with not a single work category showing any decrease. The number of emails a worker had to send was up 104%, chat and messaging was up 145%, and time spent with business management tools was up 94%.<\/p>\n<p>\u201cAI is being used as an additional productivity layer, not a substitute for existing work,\u201d the report says.<\/p>\n<p>The ActivTrak survey paints a slightly different picture from the Amazon report. While Amazon employees reported that the AI tools did not decrease the time they spent doing a task, the survey did find that AI helped speed up some tasks and free up time. But the outcome was still the same: that \u201cfree time\u201d was just filled up with even more work. The AI tools ultimately helped the company in its quest for more output, but didn\u2019t help the employee who is looking to ease her work burden.<\/p>\n<p>In a podcast last year, former Google executive <a href=\"https:\/\/gizmodo.com\/the-world-will-enter-a-15-year-ai-dystopia-in-2027-former-google-exec-says-2000641195\" rel=\"nofollow noopener\" target=\"_blank\">Mo Gawdat<\/a> spoke about this exact disconnect between the promised consequences and the reality of artificial intelligence and technological advancements overall.<\/p>\n<p>\u201cHow often did social media connect us, and how often did it make us more lonely? How often did mobile phones make us work less? That was the promise, the early ads of Nokia, where people had parties, is that your experience of mobile phones?\u201d Gawdat said.<\/p>\n<p>The reason why, according to Gawdat, is that technology magnifies existing human abilities and values, and in this case, it\u2019s capitalism\u2019s relentless pursuit of profit.<\/p>\n","protected":false},"excerpt":{"rendered":"For years, Silicon Valley has sold a utopian future to the world, in which all-powerful AI tools automate&hellip;\n","protected":false},"author":2,"featured_media":532635,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[62,971,276,277,49,48,61,5368],"class_list":["post-532634","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-amazon","tag-artificial-intelligence","tag-artificialintelligence","tag-ca","tag-canada","tag-technology","tag-work"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/532634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=532634"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/532634\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/532635"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=532634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=532634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=532634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}