{"id":593850,"date":"2026-04-10T02:41:12","date_gmt":"2026-04-10T02:41:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/593850\/"},"modified":"2026-04-10T02:41:12","modified_gmt":"2026-04-10T02:41:12","slug":"motorola-acquires-canadian-startup-hyper-known-for-ai-tech-that-handles-non-emergency-911-calls","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/593850\/","title":{"rendered":"Motorola acquires Canadian startup Hyper, known for AI tech that handles non-emergency 911 calls"},"content":{"rendered":"

Open this photo in gallery:<\/a><\/p>\n

Hyper co-founders Ben Sanders (left) and Damian McCabe at the Halton Regional Police Service headquarters in Oakville, October, 2025. The company’s tech uses AI to handle non-emergency calls placed to 911 operators.Nick Iwanyshyn\/The Globe and Mail<\/p>\n

Canadian tech startup HyperYou Inc., which uses artificial intelligence<\/a> to handle non-emergency calls placed to 911 operators, has been acquired by Motorola Solutions Inc.<\/a> in Chicago, the companies said Thursday.<\/p>\n

Motorola plans to integrate Hyper\u2019s technology into its own public safety and emergency response platform, which can transcribe, summarize and translate 911 calls and analyze additional data, among other tasks.<\/p>\n

\u201cHyper\u2019s agentic approach to non-emergency call handling is a new capability that we\u2019re excited to bring in,\u201d Jeremiah Nelson, Motorola\u2019s corporate vice-president of product and technology said in an interview. \u201cThey\u2019ve proven it out, and it\u2019s really needed by our customers.\u201d<\/p>\n

Financial terms of the deal were not disclosed. Hyper\u2019s 18 employees, including founders Ben Sanders and Damian McCabe, will join Motorola.<\/p>\n

How Hyper uses AI to help field non-emergency police calls<\/a><\/p>\n

\u201cWe weren\u2019t looking to necessarily sell,\u201d Mr. Sanders said. \u201cWe were well capitalized and had a lot of other opportunities, but this was the fastest and best way to put this technology into the hands of more people.\u201d<\/p>\n

Police departments in Ontario, Manitoba and the United States<\/a> have been deploying Hyper\u2019s AI-based technology to relieve the burden on 911 operators. These workers also field non-emergency calls, which can detract from handling life-or-death situations and add to wait times.<\/p>\n

Call centres in both the U.S. and Canada are typically short-staffed. Training new operators can take more than a year and not every applicant makes it through the process, given the emotional and mental strain of the job.<\/p>\n

Hyper\u2019s AI voice agents can tackle more than 100 non-emergency scenarios, such as noise complaints, minor vehicle collisions, theft reports and suspicious activities. For some matters, Hyper\u2019s system can take information from callers to fill out forms, tell them about next steps and escalate issues beyond its scope to live operators. <\/p>\n

The ability of Hyper\u2019s technology to take action in addition to holding a conversation was appealing to Motorola. \u201cHyper was making a push into where Motorola was embedded,\u201d said Matt Cohen, founder of Hyper investor Ripple Ventures in Toronto. \u201cBut Motorola hasn\u2019t been able to deploy the state-of-the-art agents that Hyper was able to release.\u201d<\/p>\n

Open this photo in gallery:<\/a><\/p>\n

Hyper\u2019s AI voice agents can tackle more than 100 non-emergency scenarios, such as noise complaints, minor vehicle collisions, theft reports and suspicious activities.Nick Iwanyshyn\/The Globe and Mail<\/p>\n

Hyper, which started in the Yukon and has offices in Toronto and San Francisco, was founded in 2023. Last year, it raised a US$6.3-million seed round that included funding from Ripple and Eniac Ventures in New York. <\/p>\n

The niche world of emergency communications technology is also undergoing consolidation. In September, 2025, Axon Enterprise Inc., best known for making Tasers, bought Prepared, a company that uses AI to synthesize audio, video, text, GPS data and other information for emergency response.<\/p>\n

Mr. Nelson at Motorola said using AI to handle non-emergency calls is the priority today, but capabilities could improve to the point where it can field more serious matters. \u201cWill the technology get there? Almost certainly,\u201d he said. \u201cWill industry and society want that? I think that\u2019s yet to be seen.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Open this photo in gallery: Hyper co-founders Ben Sanders (left) and Damian McCabe at the Halton Regional Police…\n","protected":false},"author":2,"featured_media":593851,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[62,901,276,277,888,902,879,877,903,49,48,876,895,896,891,878,875,46,549,295,894,887,914,880,881,893,889,890,884,904,885,909,910,912,907,911,905,908,882,898,899,714,897,906,865,61,900,892,886,883,913],"class_list":{"0":"post-593850","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-alberta","10":"tag-artificial-intelligence","11":"tag-artificialintelligence","12":"tag-arts-news","13":"tag-bc","14":"tag-breaking-news","15":"tag-breaking-news-video","16":"tag-british-columbia","17":"tag-ca","18":"tag-canada","19":"tag-canada-news","20":"tag-canada-sports","21":"tag-canada-sports-news","22":"tag-canada-trafficcanada-weather","23":"tag-canadian-breaking-news","24":"tag-canadian-news","25":"tag-economy","26":"tag-education","27":"tag-environment","28":"tag-federal-government","29":"tag-foreign-news","30":"tag-globe-and-mail","31":"tag-globe-and-mail-breaking-news","32":"tag-globe-and-mail-canada-news","33":"tag-government","34":"tag-life-news","35":"tag-lifestyle","36":"tag-local-news","37":"tag-manitoba","38":"tag-national-news","39":"tag-new-brunswick","40":"tag-newfoundland-and-labrador","41":"tag-northwest-territories","42":"tag-nova-scotia","43":"tag-nunavut","44":"tag-ontario","45":"tag-pei","46":"tag-photos","47":"tag-political-news","48":"tag-political-opinion","49":"tag-politics","50":"tag-politics-news","51":"tag-quebec","52":"tag-sports-news","53":"tag-technology","54":"tag-travel","55":"tag-trudeau","56":"tag-us-news","57":"tag-world-news","58":"tag-yukon"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/593850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=593850"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/593850\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/593851"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=593850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=593850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=593850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}