Durham Police came to the rescue after a call from a senior from out of town who had gotten lost trying to find her way home from Ajax for hours. <\/p>\n
Durham police helped a senior from out of town find her way home after getting lost for hours.<\/p>\n
Audio of the senior\u2019s 911 call was posted on social media on Tuesday as Durham police marked National Safety Telecommunicators Week.<\/p>\n
\u201cI\u2019ve been lost for five hours. I cannot find my way home, and I\u2019m scared of a car accident,\u201d the distraught senior told the 911 operator, noting that she\u2019d been trying to get home since 9 a.m.<\/p>\n
She then informed the operator that she was parked at Baywood Centre in Ajax.<\/p>\n
When the operator asked the senior if she had tried calling anyone, she said her friends are elderly and likely wouldn\u2019t be able to help her.<\/p>\n
\u201cI pulled in because I don\u2019t know where to go. I have asked several people, and nobody has been able to help me,\u201d the senior said.<\/p>\n
After being informed that police were on their way, the senior was elated.<\/p>\n
\u201cOh, my gosh. This is amazing. Oh, thank you so much,\u201d she told the 911 operator when officers found her.<\/p>\n
Police said the call was made on March 23, and the senior, who was not from Durham Region, was lost because her GPS was not working.<\/p>\n
\u201cThey escorted her to a main road in Ajax and provided her with handwritten directions to get home,\u201d a Durham police spokesperson said in an email to CP24.<\/p>\n
\u201cShe was advised to call immediately if she got lost again.\u201d<\/p>\n
In their social media post, police recognized the 911 operator, who they said provided \u201ccalm reassurance, patience and care when it mattered the most.\u201d<\/p>\n
\u201cThis is the work our 911 communicators do every day: listening, problem\u2011solving, and showing compassion in moments of fear and uncertainty,\u201d police said.<\/p>\n
In this 911 call, one of our 911 communicators helps an elderly driver who was lost, confused, and disoriented, providing calm reassurance, patience, and care when it mattered most.<\/p>\n
This is the work our 911 communicators do every day: listening, problem\u2011solving, and showing\u2026 pic.twitter.com\/L0xLjhvLBQ<\/a><\/p>\n \u2014 Durham Regional Police (@DRPS) April 14, 2026<\/a><\/p>\n