While most bouquets arrive on time, for orders that don\u2019t, the refund policy may depend on the florist you choose.<\/p>\n
Earlier this year, a Toronto woman bought flowers for her mother\u2019s funeral.<\/p>\n
Loretta Young said she paid for two arrangements for her mother Mary\u2019s funeral on Valentine\u2019s Day, which fell on a Saturday this year.<\/p>\n
Knowing it was going to be a busy day for flower deliveries, she at first agreed to have the flowers arrive at the church the day before, but then she was told they would arrive the day of the funeral.<\/p>\n
Unfortunately, they never showed up at all. <\/p>\n
\u201cWe contacted them (the day of the funeral) because the flowers had not arrived and you know I was quite upset,\u201d said Young.<\/p>\n
The flower arrangements she ordered were at a cost of $488 from Bloomex Canada. <\/p>\n
![\"\"](\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/05\/HE45BYPQA5B3HMBYNZBJMRQI74.jpg\")
Young ordered $488 worth of flowers for her mother\u2019s funeral that weren\u2019t delivered. <\/p>\n
When she contacted them, Young said she was told an error had been made when they took the order.<\/p>\n
\u201cThere was a mistake with the delivery address, and they had tried to deliver the flowers to a church in British Columbia, not Toronto, Ontario,\u201d said Young.<\/p>\n
When Young asked for her money back, she was told there were no refunds. <\/p>\n
\u201cI wrote back and said that is unacceptable. I would like a refund; it was your mistake; it wasn\u2019t mine.\u201d <\/p>\n
A Bloomex representative said at the time that she could only have a store credit that had to be used all at once or they would re-send the funeral arrangements. Neither was an option Young wanted to consider.<\/p>\n
\u201cDuring this whole process no one showed any compassion, any understanding as to why I wouldn\u2019t want to have my mother\u2019s funeral flowers delivered days after her funeral,\u201d said Young.<\/p>\n
CTV News reached out to Bloomex Canada on Young\u2019s behalf and a spokesperson said, \u201cAfter reviewing the order, we confirmed that the initial order was entered incorrectly by our phone operator, who selected the wrong city due to a church with the same name in Vancouver.\u201d<\/p>\n
![\"\"](\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/05\/UXXCF2CLLVFQ3GUVIK4WNPYTZQ.jpg\")
Bloomex Canada issued this statement to CTV News, confirming that Young would be refunded. <\/p>\n
\u201cAs a result, the first delivery attempt was made to the incorrect location. Once our customer support team identified the error, confirmed the correct Toronto address with the customer, and apologized, we attempted to arrange redelivery. Unfortunately, by that point, the funeral delivery window had already been missed.\u201d<\/p>\n
\u201cWe sincerely regret this error and the distress it caused during such a difficult time. We communicated this directly to the customer, and a full refund has now been issued.\u201d<\/p>\n
Young said she is relieved that the matter has now been dealt with and she was given a refund. <\/p>\n
\u201cIf they would have just said they were sorry and we will give you a refund, I wouldn\u2019t have needed to contact CTV News. I am glad that this has been resolved,\u201d said Young.<\/p>\n
Don Waltho is the founder of the Canadian Institute of Floral Design, a college in Toronto that teaches students in the florist field. <\/p>\n
![\"\"](\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2026\/05\/T2LI4S4GFFH2DM76YXRPYKML5Y.jpg\")
Canadian Institute of Floral Design founder Don Waltho says incidents like this are why consumers should deal directly with a local florist. <\/p>\n
He said online florist websites may be the first to pop up in internet searches, but he says when you order from a virtual flower shop you may not be dealing with the florist who delivers the arrangements.<\/p>\n
Waltho recommends dealing directly with a local florist in your community for more hands-on service.<\/p>\n
\u201cAs soon as we get an order any kind of order, we want to confirm the location of the event and make sure we are there on time and we use our own drivers,\u201d said Waltho, who added, \u201cIt\u2019s good to get to know your local florist, especially for larger events like funerals and weddings.\u201d<\/p>\n
He noted that if there is a problem, a local florist may be more likely to work with you to find a solution. <\/p>\n","protected":false},"excerpt":{"rendered":"With Mother\u2019s Day ahead, Pat Foran has more on what you can do if flowers you order don\u2019t…\n","protected":false},"author":2,"featured_media":655883,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[194291],"tags":[712,49,48,3302],"class_list":["post-655882","post","type-post","status-publish","format-standard","has-post-thumbnail","category-toronto","tag-apple-news","tag-ca","tag-canada","tag-toronto"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/655882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=655882"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/655882\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/655883"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=655882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=655882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=655882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}