One of the reasons Anne purchased at ACE was the location, as it\u2019s a five-minute walk to the busy Commercial and Broadway transit hub.<\/p>\n
\u201cA collective sense of place in a neighbourhood like no other, essential amenities are within walking distance, with Trout Lake to the east and an abundance of shops, services, cafes and restaurants lining Commercial Drive to the north,\u201d a description on the ACE website states.<\/p>\n
ACE offers one-, two-, and three-bedroom suites, and the website states it\u2019s still selling and move-in ready.<\/p>\n
Anne bought a pre-sale condo back in 2023, and at that point, the developer told her she could purchase a storage locker for $4,000 when the building was complete. She was also told that priority for those lockers would go to those who purchased two-bedroom units, which applied to her.<\/p>\n
That\u2019s what the sales rep informed her when she signed. Her realtor was also present at the time. The sales agreement says that 50 storage lockers would be built and offered for sale.<\/p>\n
ACE has 61 units in total.<\/p>\n
Sick of the \u2018corporate speak\u2019<\/p>\n
Fast-forward a few years to early 2026, Anne\u2019s condo is approaching completion, and she again asked the sales rep at the preview about the storage lockers that she was told to contact them about after the sale closed.<\/p>\n
\u201cSo, I did in March and April, and after a long exchange of emails, they admit that the storage lockers are unavailable for purchasing,\u201d Anne told Daily Hive Urbanized.<\/p>\n
Anne was given two reasons why she couldn\u2019t purchase a storage locker. Wesgroup informed her that the lockers were being used for operational and temporary purposes, with no timeline for when they\u2019d be released to homeowners for purchase. And the second reason was that the \u201csales program continues to evolve,\u201d and that the lockers were allocated to available homes.<\/p>\n
The first-time Vancouver condo owner interpreted that as the lockers being held back for unsold and still available units for future buyers.<\/p>\n
\u201cThe inability to buy a storage locker that I was promised depreciates my property value,\u201d Anne said. She added that this would also be an inconvenience to anyone she rents her property to.<\/p>\n
Anne\u2019s realtor took issue with it too, telling Wesgroup that he was \u201cextremely disappointed\u201d with how the developer handled the situation, particularly given what Anne paid.<\/p>\n
Anne shared some correspondence her realtor had with Wesgroup, who told the developer that this experience changed his view about Wesgroup being trustworthy.<\/p>\n
We were also able to look at some of the communications between Anne and Wesgroup.<\/p>\n
Wesgroup\u2019s response<\/p>\n
In March 2026, a Wesgroup sales administrator, Joey Yu, told Anne that he was happy to reach out at the end of that month to discuss a potential storage locker for purchase, \u201cafter we have finished with our ACE<\/a> completions with all homeowners,\u201d he said.<\/p>\n On April 8, 2026, the same sales admin told Anne, \u201cOur office has confirmed that at this time, ACE storage lockers are not available for sale.\u201d<\/p>\n He told her that she was placed on a waitlist, backdated to February 2026, when she made her waitlist request. Again, Anne had expressed interest well before this.<\/p>\n \u201cSo, when there is a chance to purchase one, we will reach out to [you] directly,\u201d the sales admin added.<\/p>\n Just over a week later, on April 16, 2026, the senior sales manager, Donne Cheung, sent Anne an email.<\/p>\n \u201cAt the time of your purchase in June 2023, storage lockers were not available for purchase. Purchasers who expressed interest were placed on a waitlist, with the understanding that there may be an opportunity to purchase a locker closer to completion, subject to availability,\u201d Cheung said.<\/p>\n \u201cAs the project progressed, all storage lockers were allocated as part of the overall project inventory, and there are unfortunately none remaining for individual purchase at this time,\u201d Cheung added.<\/p>\n Anne was told that in rare cases, a locker may become available and that she would be informed if so.<\/p>\n However, it didn\u2019t sound like there was much promise there, as Cheung said, \u201cWith respect to the waitlist, opportunities are expected to be limited.\u201d<\/p>\n
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