CPBC<\/a>) identified 53 customers whose contracts didn\u2019t include the total contract price, which is required by law.<\/p>\n\u201cIt was alleged that nine of those consumers were contacted by the debt collector, and five paid more than they owed,\u201d CPBC said.<\/p>\n
Under the agreement with CPBC, CHICC must refund customers, cancel certain contracts, remove any liens or charges that were created under those contracts, change its business practices, and pay over $21,000 to cover CPBC\u2019s inspection costs.<\/p>\n
\u201cConsumers have a right to know the full cost of a contract before they sign and to be treated fairly when debts are collected,\u201d said Louise Hartland, director of Public Relations for CPBC, in a statement. \u201cThis undertaking delivers meaningful remedies for affected consumers and requires important changes to CHICC\u2019s business practices.\u201d<\/p>\n
CPBC is advising customers who have a contract with the B.C. door-to-door seller to review it and to determine whether the total contract price was disclosed. CPBC says that under the undertaking, consumers whose contracts don\u2019t include the total contract price may be entitled to a cancellation of the agreement.<\/p>\n
\u201cThis case highlights risks that can arise when consumers enter financed direct sales contracts without clear information about the total cost,\u201d Hartland said.<\/p>\n
She added, \u201cUpcoming changes to BC\u2019s consumer protection laws will make at-the-door financing unlawful, and if it happens in our province, we want to hear about it.\u201d<\/p>\n
You can find more about the investigation on the CPBC website<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"The Canadian Home Improvement Credit Corporation (CHICC) has been ordered to refund around $113,000 to affected B.C. consumers…\n","protected":false},"author":2,"featured_media":807546,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[45,49,48],"class_list":["post-807545","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-ca","tag-canada"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/807545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=807545"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/807545\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/807546"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=807545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=807545"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=807545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}