{"id":900,"date":"2025-07-16T20:16:20","date_gmt":"2025-07-16T20:16:20","guid":{"rendered":"https:\/\/www.newsbeep.com\/ca\/900\/"},"modified":"2025-07-16T20:16:20","modified_gmt":"2025-07-16T20:16:20","slug":"heated-dispute-over-health-p-e-i-benchmarks-for-family-doctors-heading-for-mediation","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ca\/900\/","title":{"rendered":"Heated dispute over Health P.E.I. benchmarks for family doctors heading for mediation"},"content":{"rendered":"<p>Three of the biggest players in Prince Edward Island&#8217;s health-care system have agreed to begin a mediation process regarding how many patients family doctors can and should handle.\u00a0<\/p>\n<p>In a joint news release late Tuesday, the Medical Society of P.E.I., along with the Department of Health and Wellness and Health P.E.I. said they&#8217;ve been having &#8220;meaningful\u00a0and constructive&#8221; conversations &#8220;over the past number of days&#8221; about a controversial\u00a0side document to the latest Physician Services Agreement.<\/p>\n<p>&#8220;While the mediation process unfolds, government, Health P.E.I. and [the society] will work together so Islanders will continue to gain access to primary care services \u2014 including those who are currently on the patient registry,&#8221; the joint statement from the group said.\u00a0<\/p>\n<p>&#8220;The proposed key performance indicators will be paused until resolved through mediation. All parties have also agreed\u00a0to an interim\u00a0patient affiliation\u00a0plan.\u00a0This ensures continuity of care and reinforces our shared commitment of improving access for all Islanders.&#8221;<\/p>\n<p>A copy of the mediation agreement provided to CBC News on Wednesday said the mediator would be Bruce Outhouse. He is required to meet with the parties no later than Sept. 30.\u00a0<\/p>\n<p>Over the last six weeks, doctors represented\u00a0by the medical society have been crying foul over\u00a0Health P.E.I.&#8217;s new operational guide. That document includes key performance indicators, or KPIs,\u00a0that\u00a0set out a requirement that each family doctor see 24 patients a day, based on an average appointment being 15 minutes long.\u00a0<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/1752696979_904_default.jpg\"  alt=\"\" class=\"thumbnail\" loading=\"lazy\"\/><\/p>\n<p class=\"video-item-title\">Standoff between P.E.I. family doctors and the province has physicians elsewhere in Canada watching<\/p>\n<p>The dispute between the P.E.I. Medical Society and Health P.E.I. has caught the attention of doctors across the country. The College of Family Physicians of Canada says doctors are talking, and are disheartened by what is happening in P.E.I. CBC\u2019s Louise Martin talks to college president Dr. Carrie Bernard. <\/p>\n<p>Health P.E.I. also wanted a full-time family physician to have 1,600 people on their roster, although CEO Melanie Fraser later insisted that was a maximum number, not a minimum as the society understood the phrasing.\u00a0<\/p>\n<p>Supported by the\u00a0College of Family Physicians of Canada,\u00a0the medical society even threatened\u00a0legal action.<\/p>\n<p>Among other things, they said they had been sidelined from discussions about the new benchmarks, the targets were unachievable without hurting patient care, and the 1,600-patient goal would drive family doctors from the Island just months after the three parties had celebrated\u00a0signing\u00a0a new Physician Services Agreement.<\/p>\n<p>That agreement\u00a0\u2014 basically, the doctors&#8217; contract with the province\u00a0\u2014 had boosted the pay of general practitioners and made family medicine a medical specialty.\u00a0Dr. Krista Cassell, the president of the Medical Society of P.E.I., had called it &#8220;transformational&#8221; and &#8220;the best in the country.&#8221;<\/p>\n<p>However, that agreement had left some issues to be negotiated later, including\u00a0benchmarks for what success would look like.<\/p>\n<p>&#8220;A key pillar of this agreement is the shared understanding and commitment that accountability must exist at every level of the health-care system,&#8221; Tuesday&#8217;s statement said. &#8220;All parties anticipate that successful mediation will lead to clarity around the development and implementation of KPIs and their associated benchmarks.&#8221;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/1752696979_224_default.jpg\"  alt=\"\" class=\"thumbnail\" loading=\"lazy\"\/><\/p>\n<p class=\"video-item-title\">Changes are coming to P.E.I.&#8217;s patient registry. What will they mean if you&#8217;re waiting for a doctor?<\/p>\n<p>Health P.E.I. CEO Melanie Fraser is overseeing some shifts in how people will get medical care on the Island. She says medical homes and neighbourhoods are becoming easier to set up, the number of steps involved in recruiting doctors has been slashed \u2014 and some changes are coming to how P.E.I.&#8217;s patient registry will work. <\/p>\n<p>The stakes are high. The province&#8217;s <a href=\"https:\/\/www.princeedwardisland.ca\/en\/service\/find-a-family-doctor-or-nurse-practitioner\" target=\"_blank\" rel=\"nofollow noopener\">patient registry<\/a>, last updated on\u00a0July 2, says 35,524 people on Prince Edward Island do not have a family doctor or nurse practitioner to manage their health care as a primary provider.\u00a0\u00a0<\/p>\n<p>The provincial government is pinning its hopes on setting up a number of new medical homes and neighbourhoods \u2014\u00a0organizational structures that include doctors, nurse practitioners and other health practitioners to triage what kind of professional a person needs to see for a particular problem.\u00a0<\/p>\n<p>More people could be affiliated with such a medical home than an individual practice could handle.<\/p>\n<p>Health P.E.I. has long said this would encourage doctors to settle in the province by supporting them and cutting down on burnout.\u00a0<\/p>\n<p>&#8220;All parties agree to put forward our collective best efforts to continue to help position P.E.I. as a nationally competitive and attractive place to practise medicine so we can continue to recruit new longitudinal family physicians to P.E.I.,&#8221; Tuesday&#8217;s statement said.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/ca\/wp-content\/uploads\/2025\/07\/1752696980_546_default.jpg\"  alt=\"\" class=\"thumbnail\" loading=\"lazy\"\/><\/p>\n<p class=\"video-item-title\">Why some family doctors believe new Health P.E.I. targets will drive physicians away<\/p>\n<p>Family doctors on P.E.I. are worried about physician burnout and the quality of care they can provide. Health P.E.I. is proposing doctors should have at least 1,600 patients, and see 24 of them every day. Two family doctors, including Dr. Jeannette Verleun, weigh in about their fears and how they think the changes might impact Islanders. CBC&#8217;s Connor Lamont reports.<\/p>\n<p>As recently as Monday, representatives from the Medical Society and Health P.E.I. had been scheduled to appear at a\u00a0meeting of the legislative standing committee\u00a0on health and social development\u00a0scheduled for Wednesday, but both of those appearances were cancelled Wednesday morning.<\/p>\n","protected":false},"excerpt":{"rendered":"Three of the biggest players in Prince Edward Island&#8217;s health-care system have agreed to begin a mediation process&hellip;\n","protected":false},"author":2,"featured_media":901,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[49,48,84,392],"class_list":["post-900","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-ca","tag-canada","tag-health","tag-healthcare"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=900"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/900\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/901"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}