NHS trusts, councils and police in the south-east England have been affected by the global Microsoft outage.<\/p>\n
Microsoft 365 Services, including Teams, Outlook and Microsoft’s artificial intelligence software Copilot, were hit by “connectivity problems”<\/a>, the company says.<\/p>\n On Friday morning, most NHS trusts across Surrey, East and West Sussex, and Kent reported issues receiving and sending emails, while some said patient inquiries and referral correspondences were also affected.<\/p>\n Patients have been urged to contact NHS trusts by phone and to continue to attend planned appointments.<\/p>\n Local authorities and Gatwick Airport have also reported problems with emails, but Gatwick says it is operationally running as normal.<\/p>\n East Kent Hospitals University NHS Foundation Trust said: “Please continue to use services wisely.<\/p>\n “You can consult your GP or pharmacist for minor illnesses or injuries, and urgent treatment centres are also open.<\/p>\n “Please save our emergency departments for serious injuries or life-threatening conditions.”<\/p>\n Trusts reported procedures and appointments were going ahead as usual.<\/p>\n Surrey and Borders Partnership NHS Trust said its 24\/7 mental health crisis helpline was operating as usual.<\/p>\n “If you need urgent mental health support, please call 111 and select the mental health option or call 0800 915 4644,” it said.<\/p>\n The affected trusts<\/p>\n The NHS trusts in the south east of England that said they were affected were:<\/p>\n Frimley Health NHS Foundation Trust<\/p>\n Ashford and St Peter’s Hospitals NHS Foundation Trust<\/p>\n Royal Surrey NHS Foundation Trust<\/p>\n Surrey and Borders Partnership NHS Trust<\/p>\n Surrey and Sussex Healthcare NHS Trust<\/p>\n Epsom and St Helier University Hospitals NHS Trust<\/p>\n Dartford and Gravesham NHS Trust<\/p>\n East Kent Hospitals University NHS Foundation Trust<\/p>\n Kent Community Health NHS Foundation Trust<\/p>\n Queen Victoria Hospital NHS Foundation Trust<\/p>\n Sussex Partnership NHS Foundation Trust<\/p>\n University Hospitals Sussex NHS Foundation Trust<\/p>\n NHS Surrey and Sussex is urging residents to know where to go to get help over the coming days.<\/p>\n Those who need illnesses and injuries to be treated urgently, including broken bones, cuts and eye injuries, should go to urgent treatment centres and minor injury units.<\/p>\n Those with ongoing health concerns are asked to go to their GP practice and people who have minor illnesses are urged to go to a pharmacy.<\/p>\n West Sussex County Council says its emails and some other systems are not working as usual.<\/p>\n The local authority’s phone lines remained open, but it said some services could be unavailable.<\/p>\n Brighton & Hove City Council and East Sussex County Council have also urged residents to call as emails are affected.<\/p>\n Kent County Council (KCC) and Medway Council have also been affected<\/p>\n KCC said in a statement: “Other systems that rely on emails being sent may also be affected, including those on our website and offered by our contact centre.”<\/p>\n Sussex Police and Kent Police said its online reporting forms had been affected and people were urged to call 101, or 999 for emergencies.<\/p>\n Follow BBC Kent on Facebook<\/a>, X<\/a>, and on Instagram<\/a> and listen to BBC Radio Kent on Sounds<\/a>. Send your story ideas to southeasttoday@bbc.co.uk or WhatsApp us on 08081 002250.<\/p>\n More on this storyRelated internet links