The damage reached Microsoft’s AI. Copilot couldn’t access users’ email, files, or calendars, and the Microsoft connectors for OpenAI’s ChatGPT and Anthropic’s (ANTH.PVT<\/a>) Claude broke too. <\/p>\n Microsoft says more than 430 million people use its Microsoft 365 apps. <\/p>\n Your email isn’t lost. Microsoft stretched its email timeout to 48 hours<\/a>, so messages sent to you keep trying to deliver instead of bouncing back. <\/p>\n There isn’t much to fix on your end. Resetting your password or reinstalling Outlook won’t help, though desktop Outlook may still show mail it already downloaded. <\/p>\n If your company pays for Microsoft 365, it may be owed money. Microsoft promises 99.9% uptime<\/a>, about 43 minutes of downtime a month, with credits of 25% to 100% of the monthly fee when it falls short. Your IT department has to file the claim. <\/p>\n Not the first time <\/p>\n Microsoft is hard to replace, which is usually good news for its shareholders. Pershing Square CEO Bill Ackman, whose fund owns Microsoft stock, said at Yahoo Finance Invest on Thursday that Microsoft is “the gateway to how people interact with the basic workflows of a desk worker,” which makes it “a much more difficult position to dislodge.” <\/p>\n This week showed the other side of that. <\/p>\n Microsoft has blamed its own changes or maintenance for Microsoft 365 disruptions in at least six months this year, from a nearly 10-hour outage in January<\/a> to a spam-filter update that bounced real email<\/a> earlier this month. <\/p>\n Australia’s home affairs minister, Tony Burke, said<\/a> Microsoft believes it’s dealing with “an update that has gone awry,” much like the 2024 CrowdStrike meltdown. <\/p>\n Microsoft reached for the oldest fix in the help desk manual, saying Thursday it was “restarting affected servers to return them to service.” <\/p>\n It didn’t stick. Servers that came back went down again once traffic returned. On Friday, Microsoft traced the outage to a problem from “an earlier network capacity upgrade” that surfaced after a recent network change, and said it was “deeply sorry for the disruption.” <\/p>\n The outage comes as Microsoft trims its workforce while spending heavily on AI. It offered buyouts to about 60,000 employees<\/a> in October, and those who accept leave Dec. 31. CEO Satya Nadella said last year that AI writes “maybe 20%, 30%” of Microsoft’s code<\/a>. <\/p>\n Microsoft says AI wasn’t the culprit. It called the outage “a technical issue not related to cyber or AI \/ agents” in a post on X<\/a>. In a statement to Yahoo Finance, Charles Lamanna, Microsoft’s executive vice president for Copilot, Agents and Platform, said the company regrets “the impact these outages had on those who depend on us” and that “our teams are reviewing what happened and how we can prevent similar issues going forward.” He didn’t address questions about staffing. <\/p>\n Chris Versace, chief investment officer at Tematica Research, put the lesson simply: “The outage and how it hobbled many businesses and other enterprises is a reminder about the need for redundancies.” <\/p>\n Internal AI tools helped analyze interview transcripts, research, and draft this post. Humans reviewed, edited, and fact-checked this post before publication. <\/p>\n Jared Blikre is the global markets and data editor for Yahoo Finance. Follow him on X at @SPYJared<\/a> or email him at jaredblikre@yahooinc.com<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"Millions of office workers got an unplanned break from email Thursday. Their bosses’ favorite new AI tool got…\n","protected":false},"author":2,"featured_media":971366,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[15261,62,276,277,45,161,49,48,46,133,1828,1829,74172,1830,1831,39783,8123,131,2519,968,1705,2511,1832,1833,176,74173,3322,61,74174],"class_list":["post-971365","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-401k","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-business","tag-business-news","tag-ca","tag-canada","tag-economy","tag-finance","tag-financial-information","tag-investing","tag-investment-tools","tag-investor","tag-market-news","tag-mortgage","tag-mutual-funds","tag-personal-finance","tag-quote","tag-real-estate","tag-retirement","tag-stock","tag-stock-research","tag-stock-valuation","tag-stocks","tag-suze-orman","tag-tax","tag-technology","tag-track-portfolio"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/971365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/comments?post=971365"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/posts\/971365\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media\/971366"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/media?parent=971365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/categories?post=971365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ca\/wp-json\/wp\/v2\/tags?post=971365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/a> Microsoft, OpenAI, Anthropic, Yahoo Finance What it means for you <\/p>\n
<\/a> Microsoft, The Register, BleepingComputer, Petri, Yahoo Finance Have you tried turning it off and on again? <\/p>\n
<\/a> Microsoft, OpenAI, Anthropic, Yahoo Finance What we know about the layoffs <\/p>\n