FIRST Citizens has officially launched Google Pay in Trinidad and Tobago, marking the first-ever introduction of the service in the country.
According to a release from First Citizens, this milestone reinforces its position as a leader in “digital banking and innovation, delivering faster, safer, and more convenient, payment experiences for customers and merchants.”
“With this launch, First Citizens credit card holders can now make payments directly from their Android phones or smart devices, transforming everyday transactions with a simple tap,” it stated.
“As a forward-thinking financial institution, First Citizens is proud to deliver Google Pay to Trinidad and Tobago, elevating the way our customers pay through smarter, safer, and frictionless digital experiences,” said Group CEO Jason Julien.
“This launch reaffirms our commitment to advancing the nation’s digital transformation and delivering world-class banking experiences that seamlessly align with our customers’ evolving lifestyles,” Julien said.
Google Pay allows users to create a digital wallet and link their First Citizens credit or prepaid cards to their mobile devices, enabling secure contactless payments both in-store and online.
“This solution provides enhanced speed, convenience, and advanced security features—perfectly suited to the expectations of today’s tech-savvy, on-the-go customers,” First Citizens stated.
First Citizens encouraged customers to embrace this “new, more convenient way to pay using their phones as their new credit cards.”
“By simply tapping to pay with Google Pay, they can enjoy a faster, easier, and seamless transaction experience,” the bank said in its release.
First Citizens said merchants across Trinidad and Tobago could now accept Google Pay transactions, benefiting from faster checkout times, reduced fraud risk, and a modern, digital-first customer experience.
“The adoption of this technology positions retailers and service providers to stay ahead of changing consumer behaviour while strengthening their competitiveness in an increasingly digital marketplace,” it stated.
First Citizens said the launch of Google Pay represented more than just the introduction of a new feature; it claimed it signalled important behavioural shifts from traditional card usage to frictionless, phone-based payments.
“As our customers’ lives grow more digital, our goal is to make everyday banking effortless,” Julien said, adding: “This is about providing them with the flexibility to pay in ways that match their evolving needs.”