Dubai’s Discovery Gardens community has been given extra time to register for on-street paid parking, after residents reported problems using the PARKONIC app.
Parkonic confirmed on Saturday that the activation period has been extended until Monday, January 19. The company said it understands residents may need more time to complete their registration and wants to ensure everyone has a fair chance to do so.
The decision comes after several residents said they were unable to complete the process since the paid parking system was officially activated on January 15. Many reported being blocked from logging in, even after receiving their PINs. Others complained about slow customer support and technical glitches such as blocked accounts and activation failures.
Parkonic responds to residents’ concerns
Parkonic acknowledged the issues and said the company is working through cases where PINs have been issued but activation cannot be completed due to system synchronisation problems. The company stressed that residents will not face fines or penalties while the registration problems are being resolved.
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