A utility truck for Comcast’s Xfinity TV and Internet service as pictured in Sacramento, California. (Photo by Matthew Keys for The Desk)
Thousands of Comcast customers in California lost access to their Xfinity Internet service due to a public safety incident on Wednesday.
The disruption started around 9 a.m. after a car crashed into a utility pole in Central California, knocking out Xfinity Internet and Comcast Business Internet service to thousands across several cities.
The Desk can confirm that residents and businesses in the greater Sacramento area were affected, including those who live or work in Elk Grove and Rancho Cordova. Other places that were impacted include residents and businesses in Clovis, Fresno, Lodi, Los Banos, Madera, Mendota, Perkins and surrounding suburbs.
Customers of other utility providers, including Optimum, AT&T Fiber, Fidium and Sonic were not impacted. Comcast subscribers in other parts of California, including the San Francisco Bay Area, were also not affected.
Some residents and businesses in the Sacramento area were told that Internet service could be restored by 7 p.m. Pacific Time.