The examiner appointed to troubled garden furniture retailer Rathwood has warned 7,000 customers, who are owed money by the company, that they are likely to receive only a “small” amount of what they are owed.
The Competition and Consumer Protection Commission has separately advised people who are affected to “take action immediately” and “request a chargeback from their bank or card provider if they have not already done so”.
A chargeback is process where a customer asks a bank or credit card company to reverse a transaction.
The CCPC has also told consumers to register a claim against Rathwood.
In April, Rathwood said it was appointing an examiner in an effort to secure the company’s financial future.
The examiner, Padraic Bermingham of Strata Financial, wrote to customers and said: “I expect that only a nominal return will be made to customers with claims in respect of unfulfilled orders and/or unpaid refund requests.”
He also asked customers to told customers to fill out an online customer confirmation form by Friday 12 June.
They have been asked to give the examiner details of their order and whether they have received a refund.
Examinership is a process which gives a company protection from creditors while it seeks investment.
Rathwood is based outside Tullow near the Carlow-Wicklow border and employs 100 people.