{"id":155009,"date":"2025-11-23T07:01:12","date_gmt":"2025-11-23T07:01:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/ie\/155009\/"},"modified":"2025-11-23T07:01:12","modified_gmt":"2025-11-23T07:01:12","slug":"meet-pancho-the-ai-bot-fighting-food-waste-at-the-hotel-buffet","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ie\/155009\/","title":{"rendered":"Meet Pancho, the AI bot fighting food waste at the hotel buffet"},"content":{"rendered":"<p>Slices of glistening jam\u00f3n, piles of prawns on ice, hot pans of paella, and cheeses, chutneys and desserts as far as the eye can see. For some, the hotel buffet is the highlight of a Spanish holiday. <\/p>\n<p>But it is also an enormous waste of food: more than 1.2 million tonnes of food are thrown away every year in Spain, according to the agriculture ministry \u2014 about 28kg per person. At hotel buffets, an estimated 30 per cent goes uneaten.<\/p>\n<p>Establishments from coastal resorts to the Canary Islands that regularly lay on bountiful spreads are facing legal action over the waste. In March the government introduced <a href=\"https:\/\/www.thetimes.com\/world\/article\/doggy-bag-law-puts-a-lid-on-spanish-food-waste-fvf5l7tzc\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">a law for the prevention of food loss and waste<\/a>, with fines of up to \u20ac500,000 for the worst offenders. <\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">To avoid penalties, some hotels have turned to an unusual solution: Pancho, an <a href=\"https:\/\/www.thetimes.com\/topic\/artificial-intelligence\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">artificial intelligence<\/a> system with an electronic eye, which sits above their kitchen bin.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Pancho looks like a chunky tablet. Trained on more than a million images of buffet dishes, it identifies and records what is being scraped away, while a sensor weighs the amount that is being thrown out. <\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">The data is analysed in the cloud, giving hotel managers insights into what is being wasted, which ingredients to buy or avoid, when to stop replenishing the buffet, and how factors such as guests\u2019 nationalities, ages and even the weather affect consumption.<\/p>\n<p><img decoding=\"async\" alt=\"Hands typing on a laptop showing a graph and data of food waste at a buffet.\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/ie\/wp-content\/uploads\/2025\/11\/\/7b7d1482-6e29-4544-9690-58dc36dcee8a.jpg\" class=\"responsive-sc-1nnon4d-0 bAbKns\"\/><\/p>\n<p>GERM\u00c1N MAYMO FOR THE SUNDAY TIMES<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u2022 <a href=\"https:\/\/www.thetimes.com\/travel\/destinations\/europe-travel\/spain\/the-best-all-inclusive-hotels-in-spain-rrs09pp8f\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">18 of the best all-inclusive hotels in Spain<\/a><\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Visionary Hospitality, the company behind the Buffet Waste tool, also offers People Counter, which monitors how many guests are coming and going from the dining room so the output of the kitchen can be adjusted. <\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u201cWe started by looking for the savings by controlling the amount of food that goes out to the buffet and just sits there,\u201d said Antonio \u00c1lvarez, the chief executive. \u201cBut now we have created the tools with Pancho to control the actual production process.\u201d<\/p>\n<p><img decoding=\"async\" alt=\"An AI buffet at the GF Gran Costa Adeje Hotel in the Canary Islands.\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/ie\/wp-content\/uploads\/2025\/11\/\/f47f269b-bec0-432b-b856-84e673d71a3b.jpg\" class=\"responsive-sc-1nnon4d-0 bAbKns\"\/><\/p>\n<p>Breakfast at the GF Gran Costa Adeje hotel<\/p>\n<p>GERM\u00c1N MAYMO FOR THE SUNDAY TIMES<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Different clients at each hotel will have different tastes \u2014 and Pancho can also help the kitchen to react to those appropriately, \u00c1lvarez said. \u201cTypes of fruit, for example, or eggs and sausages \u2014 even the way that they are presented changes, thanks to the data we have from Pancho.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u201cPeople have also changed their attitudes about throwing away food. We know that Spaniards leave a lot of food on their plates while other guests from Nordic countries are more aware of the issue of food waste and leave a lot less. All of that data is collected and organised and influences the production process and also the purchasing, so that less food is thrown away.\u201d <\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">The product is being used by about 40 clients. The Lopesan Hotel Group, which runs several hotels in Gran Canaria and Fuerteventura, expect to reduce food waste by 72 per cent this year after introducing Pancho \u2014 saving a total of 209,000kg of food and more than \u20ac726,000.<\/p>\n<p><img decoding=\"async\" alt=\"A teen girl at the buffet table in the breakfast room at Carlos V hotel.\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/ie\/wp-content\/uploads\/2025\/11\/\/d7e794bc-c178-43f7-b02a-ed5acecbbaf4.jpg\" class=\"responsive-sc-1nnon4d-0 bAbKns\"\/><\/p>\n<p>JEFFREY GREENBERG\/UNIVERSAL IMAGES GROUP\/GETTY IMAGES<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Rodrigo P\u00e9rez, Lopesan\u2019s communications director, said that in some of the company\u2019s hotels, eggs, fruit and bread had been identified as high waste and quantities adjusted accordingly. \u201cA significant change can be seen between what happens in a family hotel compared to an adults-only hotel, or even depending on the nationality,\u201d he said. \u201cIn other hotels, food was being discarded due to its presentation.\u201d<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u2022 <a href=\"https:\/\/www.thetimes.com\/travel\/i-want-my-free-hotel-breakfast-buffet-back-f8ckglh7l\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">I want my free hotel buffet back<\/a><\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Another chain, GF Hoteles, which runs several hotels in Tenerife, said the system had helped it to reduce its food waste by 60 per cent, the equivalent of a tonne a month.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u00c1lvarez said his company is keen to expand into Mexico, and beyond hotels: \u201cCruise ships [have] buffets and enormous amounts of leftovers.\u201d<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">A record 94 million tourists visited <a href=\"https:\/\/www.thetimes.com\/topic\/spain\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">Spain<\/a> last year. Ram\u00f3n Estalella, general secretary of CEHAT, the Spanish federation of hotels, said reducing food waste was win-win for the hospitality industry. \u201cThe problem of food waste is not just a legal one, what really worries us at Spain\u2019s hotels is the waste of money,\u201d he said. <\/p>\n<p id=\"last-paragraph\" class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">The federation has tried campaigns to try to encourage tourists not to pile up their plates with more than they can actually eat. \u201cIn some places we also have policies to educate the guests,\u201d he said. \u201cIt\u2019s a shame when that happens, but there\u2019s little we can do if that\u2019s what the guest wants.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Slices of glistening jam\u00f3n, piles of prawns on ice, hot pans of paella, and cheeses, chutneys and desserts&hellip;\n","protected":false},"author":2,"featured_media":155010,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[220,218,219,61,60,80],"class_list":{"0":"post-155009","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-ie","12":"tag-ireland","13":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/155009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=155009"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/155009\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/155010"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=155009"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=155009"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=155009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}